2nd Line Engineer

Join Our Team as a 2nd Line Support Consultant

Role: 2nd Line Engineer

Salary: £35,000+

Location: Theale, Reading, RG7 4AQ

About the company:

We are a premier managed IT services provider based in the UK, specializing in delivering cutting-edge technology solutions across diverse sectors. From cloud computing to cybersecurity and data management, we're committed to providing top-notch services to our clients.

Why this company?

Industry-Leading Training: Shape your future with access to our Academy and top-notch training and development opportunities.

Competitive Salary: Enjoy a competitive salary of £35,000, depending on experience, along with opportunities for progression.

Hybrid Working: Balance your work and life with a flexible working arrangement, with 3 days in office and 2 days of home-working.

Employee Benefits: Benefit from perks like 25 days of holiday (increasing with tenure), birthday off, health cash plan, life assurance, and more.

Employee Wellbeing: Access our confidential Employee Assistance Programme (EAP) for support with bereavement, financial, health, and wellbeing issues.

Fun Workplace: Enjoy a state-of-the-art office with free parking, a 24-hour gym, social events like Beer Fridays and Summer BBQs, and more!

About the Role:

We're seeking an experienced 2nd Line Support Consultant to join our dynamic service desk team. As an escalation point for 1st line engineers, you'll provide email and telephone-based technical support to our diverse client base, ensuring timely resolution of technical issues and adherence to SLAs.

Key Responsibilities:

• Provide 2nd line technical support for hardware and software issues.
• Log all calls into the helpdesk system and ensure progress notes are added to each call.
• Manage the resolution of open calls and call actions across all customers.
• Take ownership of assigned incidents and manage them through to resolution.
• Research and implement technical solutions to resolve problems effectively.
• Provide on-site support for customers as needed.
• Deliver exceptional customer service and go above and beyond for our clients.

Person, Skills & Experience:

• Proficiency in Microsoft Windows server (2012, 2016, and 2019) and O365.
• Strong troubleshooting experience in Azure, Hyper-V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint, etc.
• Excellent general hardware/software troubleshooting and problem-solving skills.
• Advanced expertise in virtualization, firewall, networking, InTune/MDM, storage, Exchange, and SQL Server troubleshooting.

APPLY immediately and be part of a collaborative, inclusive culture where your contributions are valued. Apply now to embark on a rewarding career journey with us!