2nd Line Engineer

Venn Group is currently working with an Financial Services firm, based in London, who are recruiting for Technical Support Engineer to join their team. The post holder will provide second line support in maintaining and expanding the IT service for the business.

Location: London – Onsite 4/5 days per week

Job Responsibilities:

• To provide high quality 2nd line technical support to all users connected to the IT environment
• To fix hardware and software faults or recommend appropriate solutions
• To undertake the build, configuration, documentation and integration of new desktop, audio visual devices and printer hardware
• To identify, recommend and implement changes to IT systems
• To build, deploy and repair all devices such as PCs /Laptops/ printers/ scanners/ mobile devices etc
• To provide face to face desktop support

The ideal candidate will have:

• Demonstrable experience of working in a technical support environment at 1st and 2nd line level
• Network services DNS, DHCP
• ServiceNow
• All Microsoft Office versions 2010 onwards & MS Teams
• All Microsoft Desktop OS – Windows 7 onwards
• All Microsoft Server OS - 2012 onwards
• Apple MAC OS and iOS versions
• SCCM, Intune, Airwatch, MaaS360
• Bitlocker, Sophos, ATP, VPN, Citrix
• Active Directory including group policy

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.