2nd Line Engineer- Active Directory, Windows- London

??Great Opportunity??

My client is looking for an experienced and ambitious 2nd Line Support Engineer to join my clients IT team. As a 2nd Line Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to clients.

Skills required-

• Windows Desktop (7,8.1,10,11)
• Experience of software and hardware troubleshooting
• Good understanding of PC hardware set-up and configuration
• Knowledge of Cloud storage solutions, OneDrive, SharePoint, DropBox, etc...
• Advanced Windows 10 Desktop Administration
• Application and OS deployment
• Windows Server (2012 R2, 2016, 2019, Hyper V)
• Install, configure and troubleshoot issues

Day to day role-

• Exceed our SLAs and ensure our call back guarantee is maintained
• Manage onboardings of clients and their teams
• Take ownership of technical escalation
• Follow established escalation process for critical or high priority issues as identified onsite
• Contribute to and improve internal knowledgebase, assets
• Refer to internal knowledgebase, assets, internal/external resources to provide accurate solution

If this sounds like a great fit for you, please apply now !!

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