2nd Line End User Services Engineer

Exciting Opportunity Awaits: 1st/2nd Line Engineers Wanted!

Are you a seasoned 1st Line Engineer with Windows 10 prowess, looking to elevate to 2nd Line? Or perhaps you're a 2nd Line Desktop Engineer with an appetite for a challenging IT environment? Look no further - this is your chance to create your mark in a complex and dynamic setting.

Your expertise in hardware and software support is your passport to success here where you can elevate your career with an opportunity that demands advanced security clearance, adding a prestigious edge to your profile.

We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.

This role is office based in Salisbury

You do need to be eligible for SC and DV Clearance

What you'll be doing:

• Own the first and second-line support for PC's, laptops, peripherals, and printers
• Dive into building, configuring, and solving desktop and laptop systems
• Respond to incident requests, internal works orders, and other queries, ensuring flawless operation via the Service Management tool
• Install encryption software and add users to Active Directory software groups
• Install, configure, and maintain network printers, and support remote access connections

What you’ll bring:

• Desktop experience at a 2nd Line level in a complex IT support environment
• Navigate Windows 10, Microsoft applications, Office, SharePoint, and Outlook smoothly
• Understand Thin Client environments, Citrix, VMWare, LAN/WAN technologies, and systems management
• Ability to optimally fix applications and hardware in a customer-focused environment
• Familiar with ITIL practices

It would be great if you had:

• Familiarity with SysTrack
• Knowledge of Sysinternals Tools, including Procmon

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Permanent
Location: Salisbury
Security Clearance Level: Eligible for SC and DV
Internal Recruiter: Jane
Salary: £30K to £34K
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.