2nd 3rd Line IT Support
Join this MSP as an 2nd/3rd line IT Support Analyst.
The role will be predominantly office-based, with some customer visits.
THE ROLE:
- Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software.
- Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person.
- Troubleshooting and diagnosing hardware and software faults, escalating if necessary.
- Deployment of new hardware and software alongside existing upgrade schemes.
- Occasional involvement in project work.
- Assisting the Support Team Leader in aiding other team members.
- Managing your own tickets, ensuring that they are kept up to date.
KEY SKILLS & EXPERIENCE:
- 2+ years of IT support experience covering:
-- Active Directory
-- Windows 10, Windows Server (bonus points for macOS)
-- Office 365
-- Azure
-- Hardware
-- Backup & Firewall configurations (experience with Acronis & SonicWall desirable)
- Full, clean driving license
SALARY & BENEFITS:
- £28,000 - £36,000
- 20 days holiday + public holidays
- Pension
- Cycle to work scheme
- Free onsite parking
- Company laptop, phone, and accessories
Please apply today!
All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.
Reference: 52447722
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
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