2nd 3rd Line IT Support

Join this MSP as an 2nd/3rd line IT Support Analyst.

The role will be predominantly office-based, with some customer visits.

THE ROLE:
- Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software.
- Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person.
- Troubleshooting and diagnosing hardware and software faults, escalating if necessary.
- Deployment of new hardware and software alongside existing upgrade schemes.
- Occasional involvement in project work.
- Assisting the Support Team Leader in aiding other team members.
- Managing your own tickets, ensuring that they are kept up to date.

KEY SKILLS & EXPERIENCE:
- 2+ years of IT support experience covering:
-- Active Directory
-- Windows 10, Windows Server (bonus points for macOS)
-- Office 365
-- Azure
-- Hardware
-- Backup & Firewall configurations (experience with Acronis & SonicWall desirable)
- Full, clean driving license

SALARY & BENEFITS:
- £28,000 - £36,000
- 20 days holiday + public holidays
- Pension
- Cycle to work scheme
- Free onsite parking
- Company laptop, phone, and accessories

Please apply today!

All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.