1st Line Technical Support - Helpdesk Engineer

Posted 4 April by Asset Resourcing Limited
£30,000 per annum
Borehamwood , Hertfordshire
Permanent, full-time

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Posted by Asset Resourcing Limited
1st Line Technical Support / Helpdesk Engineer / Service Desk Engineer - MSP - Mon-Fri Borehamwood HQ - to-£30,000 basic.

Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional, Microsoft-oriented, Technical Support / Helpdesk Engineer / Service Desk Engineer.

Operating within a flat management structure, the successful Engineer will work with a varied client base providing the following remote responsibilities and duties:

- Deliver excellent service, exceeding the customer expectations wherever possible
- Provide First Time Fixes for incidents wherever possible
- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient resolution within SLA
- Keeping Customers informed on at all time on status and progress
- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction
- Ensure all open tickets are worked on within the time frame provided and updated

Preferred qualifications and Skills:

- Formal IT-oriented education or studying an industry recognised qualification ideal - MCP, MCSA, MCDT, MCSE, CCNA, CCNE, ETC.
- Excellent oral and written communication skills with the ability to communicate effectively at all levels
- Clear and Polite telephone manner
- Excellent social skills with the ability to establish and maintain good/ productive relationships
- A passion for providing exceptional customer service even during period of stress and pressure.

A Microsoft configuration bias is preferred. Typical technology exposure in this role will include:

- O365 with SharePoint
- DDNS, DHCP
- MS Exchange server configuration
- AV, Web, and Email Scanning solutions
- VMWare
- Citrix
- Linux
- Cisco telephone Systems
- Hardware troubleshooting of both desktop and server hardware
- Application support of Microsoft Office, and common windows applications from vendors such as Adobe, McAfee etc.

Required skills

  • 1st line IT Technical Support Engineer Desktop Server Laptop Network LAN WAN Windows Microsoft O365 SharePoint tenant

Application questions

Happy to work from Borehamwood HQ Mon-Fri?
Full / independent right to work in UK?
Min 2 yrs technical support employment?

Reference: 52420498

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