1st Line Support Technician

'Recruiting for your future success’

Our client specialises in IT consultancy and Remote Hosting. They pride themselves in understanding their clients IT requirements, without using baffling technical terminology.
One of the things their clients appreciate most about their team of experts is that they translate their knowledge into a language that makes sense to the client. As a family run organisation, they pride themselves on exceptional customer service, taking the time to understand the clients’ needs and crafting the best possible solutions, both technically and financially.

First Line Support Technician

£25,000 | Rettendon Common| Out of hours work offered back in flexible lieu time | 20 days holiday, plus bank holidays | 10 Days Xmas Shutdown (half day work required during this period) | 2x Volunteering Days | 1x Wellness Day paid by the company | Laptop / Company Phone Provided | Contributory company pension scheme | The opportunity to develop, progress and work within a rapidly growing organisation | Working closely with a team of talented individuals with a great work ethic who also love to have fun! |

The First Line Support Technician is required to ensure the timely delivery of a quality technical support service to the business. You will be responsible for responding to and remedying their clients first line support queries and technical issues.

Duties (to include but are not limited too):

• Work on a 24/7 Nationwide help desk, ensuring timely and professional delivery of support against agreed processes
• Resolve first line support incidents within agreed SLA’s
• Develop a wide understanding of all systems and technologies used by the business
• Travel onsite to clients for support, client meetings and out of hours support (full training for on site visits to be provided)
• Ensure you comply and follow the company values

Person Specification:

• Confident, personable and customer service focused
• Articulate and able to communicate effectively to users in a clear non-technical language
• 1 years’ experience in an IT support role (desired)
• Understanding of server hosting and virtual technology (desired not essential)
• Effective time management skills
• Ability to work in a fast-moving, growing dynamic business
• Excellent organisational skills
• Driven and focused to keep response times within SLA requirements
• Flexible to work evening and weekends where required

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.