1st Line Support Technician - Alderley Edge - £26K

An established client of ours in the professional services sector are looking for a 1st Line Support Technician to join their internal IT department, on a permanent basis. Joining a team of 4 others and reporting to the Head of IT, the successful candidate will respond to Incident and Service Requests from colleagues, act as the first point of contact for IT requests and log / respond to tickets effectively.

This is an office-based role in their Alderley Edge office, so applicants must be within a commutable distance of the area and comfortable working on-site Monday to Friday.

The organisation is undergoing an exciting period of growth in addition to digital transformation, so this is a great opportunity to work with some of the latest technologies and develop your IT skills further with lots of hands-on training alongside the IT team.

Role Responsibilities:

• Act as the first point of contact for IT related issues via the Service Desk via phone, email or in-person requests.
• Maintain the ticketing system, ensuring that calls have been logged and actioned (including escalations to senior members of the team).
• Password resets and unlocking accounts.
• Setting up new users.
• Processing starters and leavers, setting up new equipment.
• Troubleshooting hardware and printers.
• Installing and imaging software.

Skills / Experience required:

• Tech minded with ambition to learn and develop a strong skillset
• Excellent communication skills, both written and verbal
• Ability to explain technical terms to non-technical users - with a polite and patient approach.

This is an excellent opportunity for an enthusiastic and passionate 1st Line Support Technician to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration!

If you'd like more information about the role, please contact Georgina for more information on / email your CV to

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