1st Line Support Analyst

Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.

This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience.

Job Responsibilities:

• Provide initial 1st line technical assessment and support
• Accurately diagnose technical issues and perform standard preliminary research using available resources
• Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution
• Own, monitor and escalate all incidents according to agreed service levels
• Keep users informed on the status and progress of their reported incident or request
• Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices

The ideal candidate:

• Demonstratable IT Support experience in a user support environment
• An excellent customer focused approach when dealing with customers in person and remote
• Experience of working in a University service desk environment
• Microsoft Office Suite experience
• Active Directory including file share management experience

If you are interested, hit the APPLY button below!