1st Line Support Analyst
Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.
This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience.
Job Responsibilities:
• Provide initial 1st line technical assessment and support
• Accurately diagnose technical issues and perform standard preliminary research using available resources
• Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution
• Own, monitor and escalate all incidents according to agreed service levels
• Keep users informed on the status and progress of their reported incident or request
• Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices
The ideal candidate:
• Demonstratable IT Support experience in a user support environment
• An excellent customer focused approach when dealing with customers in person and remote
• Experience of working in a University service desk environment
• Microsoft Office Suite experience
• Active Directory including file share management experience
If you are interested, hit the APPLY button below!
Reference: 52532521
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'