1st Line Support Analyst

Are you passionate about resolving technical issues and providing exceptional customer support?

Our client is seeking a skilled 1st line support analyst to join their growing and dynamic team in Borough Green. This role involves collaborating within a supportive team environment to offer comprehensive technical assistance to our valued customers.

Main Duties

• Work as part of a team to provide technical support for customer's existing hardware and/or software installations and resolve as soon as reasonably possible using the resources available to you.
• Answer customer phone calls, log support tickets and work on them through to resolution.
• Provide 1st line on-site support to customers when required.
• Work on projects such as infrastructure refreshes, disaster recovery, infrastructure migration and virtualisation etc.
• Respond to alerts from various monitoring systems to provide proactive maintenance and support alongside other engineers.

Skills & Requirements

• Have a minimum of 6 months experience within an MSP environment.
• Excellent understanding of Microsoft Desktop operating systems.
• Good understanding of networking concepts such as DNS, DHCPetc.
• Good understanding of mobile device troubleshooting (iPhone & Android)
• Previous exposure to Intune managed devices would be advantageous.
• Excellent phone manner and customer service attitude.

You will need to hold a valid licence and have access to a vehicle as you may, on occasion, be asked to provide on-site support.

If you are a junior IT professional looking for the second step in your IT career please apply here or call Gareth in the office for more details.