1st Line Engineer - Leeds onsite 22-26K

1st Line Engineer - Leeds onsite 22-26K

An urgent requirement has come available for an enthusiastic and driven IT Support Technician to join a company in Leeds. You will be responsible for diagnosing IT faults, troubleshooting, configuring new equipment / software and providing technical assistance to users.

Skills and Responsibilities:

• Office 365
• Sage 1000
• SageCRM
• Insync::Druva Endpoint Backup
• Eset AV & Endpoint Encyption
• Providing 1st line technical support, answering support queries via phone & email.
• To log & prioritise system & user support calls for the second line support team.
• Carrying out user administration and set up.
• Recording and actioning faults as reported on: PC's, servers, laptops and mobiles.
• Determining the nature of faults and the steps required to rectify them.
• Creating and maintaining email profiles for users.
• Closing the job when normal service is resumed.
• Using remote control software tools to provide fault resolution and diagnosis.
• Creating and administrating Microsoft Exchange email accounts.
• Document and maintain Help Desk policies and procedures.

Previous experience working in 1st line role or similar role is required as well as confidence in interacting with and supporting customers.

A drivers licence is essential for this role as travel is required between sites.

To apply for the role please send your most recent CV to Jasmine.brady@senitor or call for further information on the position.

For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.