1st/2nd Line Technical Support Engineer

Posted 15 April by Scott Merrick
£190.00 - £220.00 per day
London , South East England
Contract, full-time
6 to12 months initially

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Posted by Scott Merrick

Technical Support Engineer (1st/2nd End User Support)

The role and company:
Global Professional Services company requires a Technical Support Engineer/ End-User Support person, to work within the company’s London office, providing 1st/ 2nd Line applications and system support duties from deskside or via MS Teams, encompassing computer software and hardware, network operating systems, PC applications, Internet services, multi-media, and messaging software, Assumes ownership role on providing applications and systems support, MS Teams, application and knowledge of network systems. You will be working in a team of 5 (UK and international based)

The role will be an initial 6 to 12-month contract (inside IR35) with the potential for extensions. It will be office-based, and your working hours will vary on shifts between 7.30am to 6.00pm (days only, Monday to Friday), with some flexibility required for the odd weekend/ OT depending on projects. The role may also require you to travel to overseas office that are based in EMEA & South Africa.

Core skills and experience require for the Technical Support Analyst are:

  • Good experience of 1st/2nd Line support in a mid to large enterprise company, Blue Chip or similar professional services, in an End-User Support / Technical Support Analyst capacity.
  • ITIL certification/ experience (ideally)
  • Flexibility to work in a fast-paced, multi-task environment.
  • Excellent knowledge of supporting PC workstations hardware and software including networking and communications interfaces and relationships.
  • Strong support of Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, Outlook).
  • Experience with PC Architecture - Windows Servers, AD, Group Policy, O365 and Windows 10 operating systems.
  • Experience providing on-call support via voice and remote access tools.
  • Networks/ Security/ Software distribution knowledge, 2FA, SFTP, FTP, Ivanti, WSM, SCCM
  • Smartphone configuration / support
  • First class customer services/ communication skills
  • Able to travel to international offices occasionally.
  • **Please note this role is based fully in the office**

For a full and comprehensive specification, please apply for the position - Technical Support Engineer (1st/2nd line End User Support)

Application questions

Have you support a large corporate, Consultancy or Legal Firm?
Do ou have strong experience/ knowledge or certification in ITIL?
Do you have a minimum 6 years of 1st/2nd Line/ End User Support?
Are you happy to work 5 days a week in the London office?

Reference: 52472092

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