1st/2nd Line Support Engineer
1st/2nd Line Engineer
Salary: Up to £30K DOE
Location: Exeter
My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
Key responsibilities
- Ensure IT issues raised via phone, email, ticketing software are all logged correctly
- To resolve issues adhering to SLA's, ensuring to update helpdesk system
- Install new hardware (printers, servers, work stations etc)
- Install software for end users
- Ensure issues / tickets are resolved or escalated to completion
- Set up accounts, passwords (new and resets), permissions
- Monitoring IT systems and infrastructure
- Helping the team with any internal or external projects
- Occasional on-site visits
Skills:
- Microsoft Office 365
- Antivirus solutions
- Internet Connectivity
- Active Directory / Group Policies
- Cloud support (Azure, AWS)
- Backup systems (Veeam, backup exec etc)
- Software and hardware installs
- Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN
If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!
Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst
Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth
Reference: 52506151
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