1st/2nd Line Service Desk and Field Engineer

About Our Client:

They are a distinguished IT Managed Service Provider located in Melton Mowbray, specializing in delivering innovative IT solutions and unparalleled support to a broad clientele. Their commitment to excellence, innovation, and fostering meaningful relationships with their clients underpins their success. They are currently on the lookout for an experienced, motivated 1st/2nd Line Service Desk and Field Engineer to become an integral part of their team.

Role Overview:

This office-based role involves a combination of service desk responsibilities at their office and field engineering tasks at client sites as required. You will tackle a wide array of technical challenges, ensuring the smooth operation and security of their clients' IT infrastructures. This position is ideal for dynamic individuals eager to expand their technical knowledge and excel in customer service.

Key Responsibilities:

• Offer exceptional 1st and 2nd line support by swiftly resolving service desk tickets, diagnosing issues accurately, and deploying effective solutions.
• Carry out on-site support tasks, such as system setups, troubleshooting, and maintenance, while fostering strong client relationships.
• Administer and maintain both virtual and physical servers, with a preference for experience in Hyper-V and VMware environments.
• Ensure IT systems and networks are performing optimally, reliably, and securely.
• Thoroughly document all service interactions, contributing to the company's knowledge base and continuous improvement efforts.
• Adhere to cybersecurity best practices to secure systems and data from threats.
• Provide outstanding customer service and maintain a professional telephone manner, ensuring clear and effective communication with clients.
• Manage Microsoft 365 environments, ensuring efficient operation and user support.
• Utilize Remote Monitoring and Management (RMM) tools and ticketing systems effectively, streamlining operations and enhancing service delivery.

Requirements:

• Demonstrated experience in a 1st/2nd line support role, preferably within an IT service desk or as a field engineer.
• Deep technical knowledge of computer systems, software, networks, and server management, with Hyper-V and VMware experience.
• Solid understanding of cybersecurity principles and practices.
• Experience in managing Microsoft 365 environments.
• Familiarity with RMM tools and ticketing systems is highly beneficial.
• Valid driving license and openness to visit client sites as needed.
• Excellent problem-solving, communication, and customer service skills, including a professional telephone manner.
• Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable.

They Offer:

• A competitive salary and benefits package.
• Professional development opportunities, including certifications in the latest technologies and cybersecurity.
• A dynamic and supportive office environment.
• Free Parking.
• Free Onsite Gym.
• Onsite Café.
• EV Charging Point.
• The chance to work with a variety of technologies and engage with clients across numerous industries.

How to Apply:

If you're passionate about IT, dedicated to providing top-notch service, and eager to tackle new challenges, our client would love to hear from you.

Note:

Our client is committed to creating a diverse and inclusive work environment. They welcome applicants from all backgrounds.