1st / 2nd Line Engineer - MSP - £30,000 - Middlewich

1st / 2nd Line Support Engineer - MSP - £30,000 + on-call / call out fees
Middlewich

An award-winning MSP possessing over 20 years experience covering the North West, are looking for a 1st / 2nd Line Support Engineer with a good knowledge of Windows Server, Virtualisation and Networking & Security to join the experienced team.

As Support Engineer you will have gained significant 1st line helpdesk experience providing varied technical support to customers and potentially had exposure to on-site support. It would be highly beneficial if you have gained this experience from a similar MSP environment, but other experience would also be considered. For example, keen IT Technicians with the right attitude and skill set.

This is an office-based role but circa 20-25% would be spent on customer sites (generally within an hour of Cheshire) with also 1 week in every 4 spent on-call (24/7 cover) which is paid extra for being called out. This tends to be only for extreme circumstances that are critical issues and happens 1 or 2 times per month max. There is a company vehicle provided and a fuel card for business use.

You will ideally have a skillset covering:

• Windows Server and associated technologies
• Virtualisation - VMware / Hyper-V
• Understanding of security solutions (e.g. firewall policies, VPN, IPS, filtering, EPDR)
• LAN/WAN technologies, with networking concepts such as TCP/IP, DHCP, DNS
• Knowledge of Microsoft 365.

In the role you will accurately diagnose software and hardware faults and to be able to resolve a large proportion of client issues raised via remote networking and client site visits. At all times providing a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of all progress.

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