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Telephone OR Interviewer courses in West London

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  • Presentation Skills Training

    Powercall Global Training
    Learn the Presentation Skills to gain confidence and deliver with impact
    • 12 enquiries
    • Classroom
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    ...This Presentation Skills Workshop is supported by a month's free coaching, where attendees can contact our tutor for further guidance by telephone, email or Skype. This Presentation Skills Workshop is suitable for Directors, Senior Managers, Team Leaders, Supervisors, anyone responsible …
    £504

  • Managing Performance Training Course

    ATA (Asset Training Academy) LTD
    Classroom & online course with study materials, tutor support and Certificate of Acheivement included
    • 14 enquiries
    • Classroom
    • 2 days · Part-time
    • Certificate(s) included
    • 2 CPD points
    • Tutor support
    ...poor. Finally, delegates are provided with a practical approach to conducting a one-to-one appraisal, coaching or performance improvement interview to apply as part of their performance management activities in the workplace. Note: Delegates will be requested to complete an online Behavioural …
    £780

  • Delivering Presentations

    ATA (Asset Training Academy) LTD
    Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • 10 enquiries
    • Classroom
    • 2 days · Part-time
    • Tutor support
    ...professional level. After this delivering presentations course you will be able to apply your skills to any group in any situation including interviews, meetings, network events and social meetings. You will have the opportunity to practice and discuss the skills you have learned throughout …
    £750

  • Management Accounting

    Centre of Accountancy
    Management Accounting Budgeting & Forecasting
    • Classroom
    • 50 hours · Part-time
    ...make your own time table. Open 6 Days a Week Professional Experience and reference from reputed organisation Recruitment services i.e. CV, interviews and complete job hunting support Software support and installation ACCA/AAT PER support You need to have complete understanding of advance …
    £900

  • Level 3 Diploma In Yoga Teaching (RQF)

    Origym Centre of Excellence
    Become a Qualified Level 3 Yoga Teacher with OriGym
    • Classroom
    • 4 months · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...OriGym ensures that all yoga students and graduates receive unlimited, complimentary career support services, including: Support with job interview preparation Detailed CV analysis and feedback CV distribution to our extensive network of industry partners Access to valuable business …
    £899

  • Level 2 Personal Trainer Course (RQF)

    Origym Centre of Excellence
    Earn a qualification as a fitness instructor through our acclaimed training program
    • 32 enquiries
    • Classroom
    • 8 weeks · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...in the fitness industry. CV analysis and feedback] CV distribution to our network industry partners Business and marketing resources 1-1 interview preparation Access to our exclusive jobs board There are even more benefits that come from enrolling on OriGym’s Level 2 Personal Trainer …
    £599

  • Gym Instructor Course (RQF)

    Origym Centre of Excellence
    Get qualified as a Level 2 Gym Instructor with our CIMSPA-endorsed course
    • 27 enquiries
    • Classroom
    • 8 weeks · Part-time or full-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    ...range of services such as: CV analysis and feedback CV distribution to our network industry partners Business and marketing resources 1-1 interview preparation Access to our exclusive jobs board If that isn’t enough, some more reasons to become a Gym Instructor with OriGym include: Free …
    £599

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  • Preparing Yourself for Interview

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 55 CPD points
    • Tutor support
    ...Preparing Yourself for Interview course is available throughout the UK. CPD Value 5.5 Hours Course Locations Preparing Yourself for Interview London Preparing Yourself for Interview Manchester Preparing Yourself for Interview Nottingham Preparing Yourself for Interview Birmingham Preparing …
    £576

  • Successful Interviewing

    Practical Training for Professionals
    • 13 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...retention, results from a well-planned and effectively-managed interview process. This interviewing skills course focuses on interviewers, helping to develop and improve their interview techniques. Attention to detail in the interview process is a vital ingredient to making a successful decision …
    £576

  • CV Writing and Interview Confidence Building

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...types of interviews. This personal development training course is available throughout the UK. CPD Value 5.5 Hours Course Locations CV Writing and Interview Confidence Building London CV Writing and Interview Confidence Building Manchester CV Writing and Interview Confidence …
    £516

  • Maximising Appointments on the Telephone

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Appointments on the Telephone London Maximising Appointments on the Telephone Manchester Maximising Appointments on the Telephone Nottingham Maximising Appointments on the Telephone Birmingham Maximising Appointments on the Telephone Bristol Maximising Appointments on the Telephone Edinburgh …
    £516

  • Delivering Excellence via Email and on the Telephone

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...and on the Telephone London Delivering Excellence via Email and on the Telephone Manchester Delivering Excellence via Email and on the Telephone Nottingham Delivering Excellence via Email and on the Telephone Birmingham Delivering Excellence via Email and on the Telephone Bristol Delivering …
    £516

  • Generating New Business by Telephone

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Generating New Business by Telephone course is available throughout the UK. CPD Value 5.5 Hours CPD Value 5.5 Hours Course Locations Generating New Business by Telephone London Generating New Business by Telephone Manchester Generating New Business by Telephone Nottingham Generating …
    £516

  • Gaining Commitment on the Telephone

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 55 CPD points
    • Tutor support
    ...Commitment on the Telephone course is available throughout the UK. CPD Value 5.5 Hours Course Locations Gaining Commitment on the Telephone London Gaining Commitment on the Telephone Manchester Gaining Commitment on the Telephone Nottingham Gaining Commitment on the Telephone Birmingham …
    £576

  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    This telephone training course deals with telephone etiquette when making both incoming and outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available …
    £516

  • Winning More Business on the Telephone

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...increase their conversion rates. This Winning More Business on the Telephone course is available throughout the UK. CPD Value 5.5 Hours 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:15 Telephone Prospecting 10:15 - 11:00 Task 1: Follow Up Calls (What do you really …
    £516

  • Recruiting the Best People

    Practical Training for Professionals
    • 13 enquiries
    • Classroom
    • Part-time
    • 55 CPD points
    • Tutor support
    ...Short-listing applicants/Telephone screening C.V. sorting, Using application forms) 14:00 - 15:00 Stage 2: The Assessment Process (Assessment methods, The purpose of the selection interview) 15:00 - 15:15 Tea 15:15 - 16:30 Stage 3: The Selection Interview (Preparation, Questioning …
    £576

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. This customer …
    £516

  • Essential Key Selling Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Objectives 10:00 - 10:30 Identifying Your Market 10:30 - 11:15 How To Promote Your Products/Services 11:30 - 13:00 Telephone Prospecting Lecture (How to use the telephone to best effect) 13:00 - 14:00 Lunch 14:00 - 15:00 Presentation 15:00 - 15:30 Closing Techniques (Dealing With …
    £516

  • Reception to Perfection

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • Tutor support
    ...feel valued? The service equation Micro - moments of interaction The communication blend, face -to- face and on the telephone Non - verbal communication on the telephone The primitive human response and communication leaks Body language; voice; words Making the best first impression …
    £516

  • The Effective Administrator

    Practical Training for Professionals
    • 30 enquiries
    • Classroom
    • Part-time
    • 6 CPD points
    ...managing workload, time management & assessing priorities, effective communication & building rapport - including professional telephone techniques & email - as well as assertiveness and dealing with difficult people & situations. This The Effective Administrator …
    £576

  • The Secrets of Low Cost Advertising

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    This advertising and promotion course analyses cold calling, mail-shots, telephone prospecting, advertising, packaging and many more promotional ideas. Delegates discover the world of semiotic (the study of signs) deconstruction. Analysing promotional materials to look …
    £516

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints (First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 - 11:15 Coffee Break 11:15 - 11:45 Task 2: What Are Your Objectives? 11:45 - 12:45 Delegates to Mark …
    £516

  • Understanding Discipline and Grievance

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...checking; Establishing possible actions and deciding) 13:00 - 13:45 Lunch 13:45 - 14:30 How to Interview (Handling the discipline interview and Handling the grievance interview) 14:30 - 15:00 Spending Time on Prevention (Raising morale at work and improving motivation at work …
    £576

  • Appraisee Training Skills

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...information to inform reviews, perceived developments, tips for preparation) 12.45 - 13.45 Lunch Break 13.45 - 14.45 The Appraisal Interview (Relationship achieving, interpersonal skills, problem issues, conversation skills, questioning techniques) 14.45 - 15.30 Target Setting …
    £576

  • Managing Appraisals Masterclass

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...purposes of appraisals, the intended outcomes and the issues of performance. You have the opportunity to put the practice of appraisal interviewing into effect throughout the day. It concentrates on building your confidence in undertaking a successful appraisal programme. It looks …
    £576

  • Credit Control Masterclass

    Practical Training for Professionals
    • 87 enquiries
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...11:15 Credit Rating 11:15 - 11:30 Coffee Break 11:30 - 13:00 Credit Control 13:00 - 14:00 Lunch 14:00 - 15:00 Importance of the Telephone 15:00 - 16:00 Importance of Written Communications 16:00 - 16:30 Customer Sanctions 16:30 Summary & Action Plans Agreed …
    £576

  • Introduction to HR Skills

    Practical Training for Professionals
    • 92 enquiries
    • Classroom
    • Full-time
    • 6 CPD points
    • Tutor support
    ...It will provide a clear process of how to stay within employment law, recruit and select new employees, conduct structured and competent interviews, deal with difficult people, stress, attitudes and styles, and manage performance pro actively. The course will clearly demonstrate the …
    £576

  • Managing Sickness And Absences

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...(legislative issues and how they work alongside your companies policies and procedures) 15:00 – 15:30 Returning to Work – interviewing and follow up (Effective interviewing, questioning, and listening skills) 15:30 – 16:30 Case Studies and Role Plays – looking at real life situations and …
    £576

  • Closing Incoming Calls Effectively

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...10:30 Task 1: What Do We Hate About Calling Other Companies? 10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 11:15 - 11:30 Coffee Break 11:30 - 13:00 Closing The Sale (Test Close Questions, Over …
    £516

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...relationships with customers) 11:15 - 11:30 Coffee Break 11:30 - 12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 12:30 - 13:00 Being the Best at Customer Care 13:00 - 14:00 Lunch Break. 14:00 - …
    £516
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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