Two Day - From PA To Executive PA Workshop

2 Day PA to Executive PA Performance Development Programme

By the end of the course you will:

• Understand the role of the Executive PA and others expectations
• Know how to build a more successful working relationship with your manager
• Understand the principles of assertive behaviour and how to communicate confidently
• Be able to plan and monitor ongoing tasks and projects successfully
• Be confident to contribute effectively in meetings
• Know how to manage your time more effectively
• Be able to develop your role and take accountability
• Have tips and techniques for analysing problems and making decisions

From PA to EXECUTIVE PA Day 1

INTRODUCTION

• What we are going to cover

• What are your priorities?

THE ROLE OF THE PA / EXECUTIVE ASSISTANT

• What skills and qualities you need to provide the proactive support your manager expects

• Understanding the role of management and where your contribution fits

• Knowledge & awareness of the Four Working Styles

• Working in partnership with your executive

• Identifying your strengths and aspects for development

UNDERSTANDING THE REALITY OF YOUR JOB

• Analysing your role

• Diary management

• Managing yourself, your manager and the workload

• Setting priorities and achieving deadlines

COMMUNICATIONS

• Effective Listening, hear what people are really saying

• How good are your communication skills?

PREPARING AND PRESENTING INFORMATION

• On your own behalf / on behalf of your executive

BUILDING CONFIDENCE AND ASSERTIVENESS

• Your comfort zone and how to move beyond it

• Recognise and overcome barriers to success

• What is assertive behaviour and how to apply it

• Communicating more effectively with your executive and other team members

• Positive thinking building on a firm foundation

From PA to EXECUTIVE PA Day 2

DECISION MAKING / PROBLEM SOLVING

• The key steps when identifying issues

• Developing a logical and objective approach

• Looking at a decision from all point of view

• Increase lateral thinking skills

TAKING MORE CONTROL AND RESPONSIBILITY

• Coping with “unreasonable” demands

• Managing interruptions

• Prioritising your work

• Successful delegating

MANAGING SMALL PROJECTS/EVENTS

• How to plan and think ahead for success

• Tools and techniques to use

• Monitoring to achieve the objective

LEADERSHIP MOTIVATION TOOLS

• Increasing your motivation to lead

CONTROLLING YOUR ANGER BEFORE IT CONTROLS YOU

• Understand what causes your anger

• Manage and reduce your angry reactions

• Use problem solving / communication skills

SUPPORT FROM PROFESSIONAL ORGANISATIONS

• Web sites

• Publications

REVIEWING ACTION PLANS FOR CHANGE

YOUR PRACTICAL CASE STUDIES

• Exercises based on real tasks and scenarios – Work in pairs and teams to consolidate skills

• Opportunity to bring your current work issues to share and solve!

Workbooks and course materials are included.
Tutor support is available to students.

PAs, senior secretaries, management assistants and executive assistants who are looking to develop their role, improve their skills and seriously enhance their performance.

Available on 7th and 8th December 2016

PAs, senior secretaries, management assistants and executive assistants