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The Essential Office Professional

Professional Skills for Administrators, Secretaries & Support Staff

Hemsley Fraser

Summary

Price
£802.80 inc VAT
Study method
Classroom
Duration
1 day · Full-time
Qualification
No formal qualification

Location & dates

Location

Address
Grosvenor Place
South West London
London
SW1X7HH
United Kingdom
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Overview

This practical and highly popular course rapidly develops the key skills and knowledge that enable the new and developing office professionals to maximise their contribution to the manager, team and organisation.

The programme shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation’s goals. You will leave the course with practical toolkits and a list of tips and recommended further reading.

Description

What will I learn?

By the end of this course you will be able to:

  • Develop skills and make a greater contribution to your team.
  • Become more proactive.
  • Communicate confidently and effectively with your manager, colleagues and other departments.
  • Deal with the difficulties and pressures of working for more than one person.
  • Plan, organise and manage your time more effectively.
  • Apply top tips for writing emails and letters.

What will it cover?

Supporting Your Manager/Department/Team

  • How you and your manager can work together to build a team
  • Balancing the demands of more than one manager
  • Prioritising your workload, being flexible when priorities change

Communicating Confidently and Positively

  • Communicating face-to-face with confidence
  • Projecting a confident and professional image
  • Effective listening skills

Organisation and Time Management

  • Establishing effective procedures - organising diaries and follow up
  • Managing your time effectively - avoiding ‘time stealers’
  • Organising meetings - key tips
  • Saving time using email

Writing Clearly and Concisely

  • Writing on behalf of others
  • Avoiding common mistakes
  • Planning and writing emails

Personal Development

  • Formulating an action plan

Who is this course for?

Suitable for newly appointed administrators and secretaries. Individuals with more experience may wish to consider Success Skills for PAs and Administrators.

Requirements

To maximise the impact that your new skills will have on your organisation, we recommend that you discuss and agree your priority learning objectives with your manager before attending the course.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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