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Telephone Etiquette Training Skills

Do you to improve your telephone skills? This covers award winning telephone etiquette skills for telephony use

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Summary

Price
£12 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Access until course completion
Qualification
No formal qualification
Additional info
  • Tutor is available to students

Overview

Telephone etiquette sets out the basics required for good professional consistent telephone manners for both inbound and outbound calls. Covering all aspects of telephone aspects this course also included award winning tips and techniques.

Course media

Description

This telephone skills course is divided into 6 parts. Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role. Whether you are a receptionist, call centre professional or simply want to improve your overall business telephone standards this course will help you in your related role.

Topics for this course include:

  • Answering the telephone
  • Award winning telephone techniques part one
  • Award winning telephone techniques part two
  • Telephone call control
  • Communication skills
  • Open and closed questioning skills
  • Telephone transfer techniques
  • Outbound calling skills
  • Tone of voice
  • Verbal holding techniques

Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area.

Who is this course for?

Anyone in a telephone based role. Anyone requiring telephone etiquette skills or improvements. Contact Centre roles. Customer Service roles.

Requirements

Internet connection

Career path

Contact centre, telephone sales, inbound and outbound telephone skills roles.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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