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Telemarketing Professional


Stonebridge College.

Summary

Price
£239.99 inc VAT
Finance options
Finance options available
Study method
Distance learning
Duration
72 hours · Self-paced
Qualification
SAC Diploma
Awarded by Qualifications Register

Overview

Telemarketing Professional Course

Call centres and telemarketing operations are constantly advertising for trained professionals, who can use the phone confidently on behalf of their customers, to ring up profits.

This course is designed to give you the skills and techniques you need to become a well-paid telemarketing professional, working from home or a call centre. You will develop a call structure which you can apply to thousands of commercial applications.

Description

Syllabus:

Maximise the impact of the first 15 seconds

Use the FAB formula to demonstrate benefits

Learn about power questions and active listening

Build dialogue that gets the customer interested

Deal with objections using tested methods

Five ways to close that sale


On completion of your course, you will receive the dual award:

Award 1 is issued by Stonebridge Associated Colleges: Telemarketing Professional Diploma

Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.


Career path



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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.