Sales Etiquette: Rules and Etiquette in Sales
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Summary
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Overview
Master the art of effective sales etiquette with this comprehensive course. Learn the essential rules and etiquette that contribute to successful sales interactions. Whether you're new to sales or seeking to refine your skills, this course provides insights into understanding customers, providing exceptional service, negotiating, and closing deals while maintaining professionalism and courtesy.
Learning Outcome: Upon completing this Sales Etiquette course, participants will:
- Grasp the fundamentals of successful sales interactions.
- Understand customer psychology and behaviors for tailored sales approaches.
- Develop excellent customer service skills for enhanced sales performance.
- Learn negotiation techniques and strategies for successful deals.
- Acquire advanced sales strategies and stay updated on industry trends.
Curriculum
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Module 01: Understanding Sales 12:00
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Module 02: The Art of Knowing Your Customers 11:00
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Module 03: Providing Excellent Customer Service 11:00
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Module 04: Product Knowledge and Pricing 11:00
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Module 05: Negotiating the Sale 12:00
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Module 06: Sales Efficiency and Measurement 11:00
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Module 07: Dealing with Sales Objections 10:00
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Module 08: Closing the Sale 11:00
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Module 09: Legal Aspects of Sales (UK Context) 11:00
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Module 10: Advanced Sales Strategies 11:00
Course media
Description
Elevate your sales game with this comprehensive Sales Etiquette course. From understanding customers to closing deals, this course covers the critical aspects of sales etiquette. Whether you're looking to enhance customer relationships or refine your negotiation skills, this course is designed to empower you with the knowledge and techniques to excel in sales.
Course Curriculum:
Module 1: Basics of Sales Etiquette
- Definition and importance of sales.
- Stages and strategies of the sales process.
- Rules and etiquette in sales interactions.
- Importance of time management in sales.
- Managing emotions under pressure.
Module 2: Understanding Customers
- Classification of customers and their characteristics.
- Customer psychology: Understanding buying motives.
- Identifying and addressing customer needs.
- Building trust and loyalty in sales relationships.
- Avoiding common mistakes leading to sales loss.
Module 3: Providing Excellent Customer Service
- Importance of customer service in sales.
- Principles of delivering exceptional customer service.
- Handling customer complaints and objections.
- Recovering from service failures.
- Enhancing sales performance through superior service.
Module 4: Product Knowledge and Pricing
- Understanding product specifications and benefits.
- Setting competitive prices through pricing strategies.
- Marketing and promoting products effectively.
- Conducting competitor research for strategic advantage.
- The impact of product knowledge on sales performance.
Module 5: Negotiating the Sale
- Basics of sales negotiations.
- Techniques for successful negotiations.
- Handling negotiation impasses effectively.
- Sealing the deal through effective closing techniques.
- Follow-up strategies after negotiations.
Module 6: Sales Efficiency and Measurement
- Understanding essential sales metrics.
- Measuring and improving sales performance.
- Enhancing sales efficiency for increased productivity.
- Setting and achieving sales goals.
- Predicting future sales performance through forecasting.
Module 7: Dealing with Sales Objections
- Understanding the nature of sales objections.
- Techniques for handling objections tactfully.
- Transforming objections into opportunities.
- Learning from objections for continuous improvement.
- Overcoming common objections with finesse.
Module 8: Closing the Sale
- Significance of the closing stage in the sales process.
- Techniques for effectively closing deals.
- Avoiding common closing mistakes.
- Ensuring customer satisfaction post-closing.
- Building lasting customer relationships beyond the sale.
Module 9: Legal Aspects of Sales (UK Context)
- Overview of the Consumer Rights Act in the context of sales.
- Implications of the Act for sales professionals.
- Other relevant laws and regulations in sales interactions.
- Legal considerations in pricing and advertising.
- Navigating legal issues in the sales environment.
Module 10: Advanced Sales Strategies
- Crafting an effective sales plan for strategic growth.
- Managing and nurturing a dynamic sales pipeline.
- Leveraging advanced selling techniques: Consultative and relationship selling.
- Integrating technology for enhanced sales performance.
- Exploring emerging trends shaping the future of sales.
Who is this course for?
This Sales Etiquette course is designed for:
- Sales professionals seeking to enhance their skills and professionalism.
- Newcomers to the sales field looking to understand sales etiquette.
- Anyone interested in refining their negotiation and customer service skills.
Requirements
This Sales Training does not have any prerequisites or formal requirements.
Career path
Taking Sales Course will open up a variety of career options for you.
Questions and answers
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Certificates
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.