Receptionist Skills and Office Administration Diploma - QLS Endorsed

As part of the administrative team, Receptionists are a company's backbone and “face”, responsible for greeting clients and customers, organising meetings, and upholding a company’s image. Their duties range from filing and record-keeping to constructing business emails and taking calls. If you’re considering a career as a Receptionist or similar role, then this Receptionist course offers the ideal introductory Reception training.

The Receptionist Skills and Office Administration Diploma is a personal development course for entry-level learners who wish to learn more about the role and administrative best practices. Receptionist covers fundamental office procedures, skills and techniques that every aspiring receptionist should know. You’ll learn how to improve your business communication and telephone etiquette, the essentials of meeting management, how to master business writing and much more.

Get equipped with valuable Receptionist and Office Administration skills and earn two endorsed certificates to increase your opportunity to work for leading companies and organisations.

Learning Outcomes:

• Develop an in-depth understanding of the role and day-to-day responsibilities of a receptionist.
• Improve your telephone and business communication etiquette
• Learn the principles of reception, record-keeping and the different types of filing systems
• Sharpen your time management, organisation, planning and communication skills
• Know how to manage petty cash and create invoices
• Build your professional image in reception and learn how to work effectively in a team of two
• Understand the principles of meeting management and minute taking
• Learn essential business writing skills and how to maintain a professional tone of voice

What You Get Out Of Studying Receptionist Skills and Office Administration Diploma With Janets

• Free PDF certificate upon successful completion of the Receptionist Skills and Office Administration course
• Full one-year access to Receptionist Skills and Office Administration course materials
• Instant assessment results
• Full tutor support is available from Monday to Friday
• Study the Receptionist Skills and Office Administration course at your own pace
• Study Receptionist Skills and Office Administration at your own time through your computer, tablet or mobile device
• Improve your chance of gaining valuable skills by completing the Receptionist Skills and Office Administration course

Enrol in the Receptionist Skills and Office Administration course to find out more about the topic and get one step closer to reaching your desired success!!

This Receptionist Skills and Office Administration Diploma Course covers everything from telephone and customer service etiquette to travel coordination and event planning. You will gain hard skills like scheduling, record keeping, and bookkeeping while also developing soft skills like communication, stress management, and problem-solving. Whether you are looking to become a receptionist, executive assistant, office manager or administrator, this course will provide you with job-ready abilities.

Upon completion of this Receptionist Skills and Office Administration Diploma, you will have the confidence and expertise needed to thrive in a fast-paced office environment. Join countless professionals who have used this Receptionist Skills and Office Administration diploma as a springboard to rewarding administration careers. Take the first step and register today.

Course Modules

***Receptionist Skills***

• Module 01: Introduction to Reception and Receptionist
• Module 02: Business Telephone Skills
• Module 03: Representing Your Boss and Company
• Module 04: Mail Services and Shipping
• Module 05: Travel Arrangements
• Module 06: Organising Meeting and Conferences
• Module 07: Time Management
• Module 08: Record Keeping and Filing Systems
• Module 09: Business Writing Skills for Receptionists
• Module 10: Organisational Skills
• Module 11: Communication Skills
• Module 12: Customer ServiceSkills
• Module 13: Effective Planning and Scheduling
• Module 14: Invoicing/Petty Cash

***Office Administration***

• Module 01: Introduction to Office Administration
• Module 02: Skills of an Effective Administrator
• Module 03: Business Writing Skills
• Module 04: Communication Skills
• Module 05: Meeting Management
• Module 06: Organisational Skills
• Module 07: Telephone Etiquette
• Module 08: Negotiation Techniques
• Module 09: Conflict Management
• Module 10: Stress Management
• Module 11: Time Management
  

Method of Assessment

To successfully complete the Receptionist Skills and Office Administration course, students will have to take an automated multiple-choice exam. This exam will be online, and you will need to score 60% or above to pass the course.

After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.

The Receptionist Skills and Office Administration Diploma course is ideal for:

• Individuals interested in pursuing a career as a receptionist or seeking to enhance their existing receptionist skills.
• Entry-level receptionists who want to acquire a comprehensive understanding of their roles and responsibilities.
• Administrative professionals looking to expand their knowledge and expertise in receptionist duties.
• Office assistants or support staff who occasionally cover receptionist duties and want to develop the necessary competencies.
• Those who are interested in understanding invoicing and petty cash management within the context of receptionist responsibilities.

No prior qualifications are needed for learners to enrol in this Receptionist Skills and Office Administration Diploma.

This Receptionist Skills and Office Administration Diploma will equip learners with the skills required for a range of office administrative professions, including the following:

• Receptionist - £18,000 to £22,000
• Office Administrator - £20,000 to £28,000
• Personal Assistant - £22,000 to £35,000
• Executive Assistant - £25,000 to £40,000
• Office Manager - £30,000 to £45,000

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CPD Accredited PDF Certificate of Completion

Digital certificate - Included

CPD Accredited Hard Copy Certificate of Completion

Hard copy certificate - £15.99

QLS Endorsed Hardcopy Certificate

Hard copy certificate - £99