Professional Receptionist Training - Level 2

Professional Receptionist Training

As a Receptionist, you are often the first point of contact that the public has with the company you work for. As such, it is vital that you create the right first impression, to ensure that the business keeps existing customers and attracts new ones. By being good at your job, you can help your employer to increase their turnover and deserve recognition for your efforts in the form of promotion or pay increases over time.

To be a good Receptionist, you need some skills that come partly from your natural personality, and some technical skills that come with training and experience. In a competitive market, having the right qualifications can put you head and shoulders above your competition and ensure that you secure the best job or get that promotion. At Global Edulink, we are a leading UK training provider and can offer you the opportunity to earn a Certificate in Professional Reception Training to boost your career prospects.

* Free E-certificate (No additional cost for E-certificates)

Why You Should Choose Global Edulink

• 12 months Access to your course.
• The price shown on Reed is for the whole course, including the final exam and free e-certificate.
• CPD and iAP accredited certificate upon successful completion
• Tutor Support available Monday – Friday

Apart from our online courses, we also conduct classroom courses which can be booked right away to get you started. Our classroom courses are the perfect solution if you wish to study in an active classroom rather than an online platform. Our classroom lecture panel consist of highly trained professionals who will be readily available to assist and guide, should you need them.

Course Aims

During this course you will learn:

• How to welcome guests, visitors or clients
• What your role as Receptionist entails
• How to create a powerful first impression
• How to identify the needs of your customer
• Active listening skills
• How to deal with difficult or challenging situations
• Learn customer service skills
• Improve your telephone/switchboard management
• Learn to make your CV, cover letters and personal statements stand out
• We will also help to improve your confidence by teaching you effective job interview techniques

Course content

The course is delivered through professionally-narrated tutorials that provide you with step-by-step guides on how to develop your Receptionist skills; all of the materials you will need are provided online and can be accessed at any time during your course.

As a Receptionist, you may work in any number of different industries during your career, and this course will provide you with the generic skills that you will need to be effective in any type of Reception work environment.

Your tutorials will be accompanied by a series of interactive tests and quizzes to test your knowledge and understanding, and our support team is available should you have any queries.

Course Curriculum : Professional Receptionist Training

01: Professional receptionist training course objectives

02: The 90: 90 principle to create a powerful first impression

03: Hot telephone tips

04: Get the facts- Ask the right questions

05: Discuss solutions- Learning to listen

06: Dealing with difficult customers

Assessment

You will take an online, multiple-choice test at the end of your course. This will be marked automatically and you will be provided with your result immediately. Passing the course grants you a Certificate in Receptionist Training.

Benefits you will gain:

By enrolling in to this course, you’ll get:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• Includes step-by-step tutorial videos and an effective, professional support service.
• 24/7 Access to the Learning Portal.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

• Would like to get a job as a Receptionist;
• Are a new or temporary Receptionist looking to secure better or more secure employment by learning or developing best practice skills;
• Have experience as a Receptionist and want to further develop your existing skills.

• This course requires no formal prerequisites and this certification is open to everyone

It is ideal for anyone wishing to work as a Receptionist, or who wants to progress to a career as a Personal Assistant, Administrative Assistant or to specialise in sale or marketing.