Problem Solving
Virtual College
Summary
Overview
This course looks at a variety of tools to help individuals and teams solve both simple and highly complex problems. Some of the tools are used in healthcare, while others are new to the field. Every problem is different and may require one or a mixture of tools to solve.
The aim of the module is to increase understanding of problem statements, problem solving and to gain an appreciation of error proofing.
Having completed this module, the learner will:
- Know how to create a problem statement
- Be able to use different problem solving techniques
- Understand root cause analysis
- Understand error proofing theory
- Understand Failure Mode Effects Analysis (FMEA)
CPD
Description
Lesson Plan
- Brief introduction to Lean principles
- Problem statements - overviews of the problem
- 5 Whys - a questioning technique aimed at determining what was wrong
- Brainstorming - generating a large number of ideas for the solutions to a problem
- Fishbone diagrams - cause and effect diagrams
- Root cause analysis – identify the main cause of a problem
- Error proofing – identifying and rectifying problems or errors
- Failure mode effects analysis (FMEA) and summary
Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Certification
On completion of this course you will be able to download a Virtual College certificate.
Duration
Approximately 3 - 4 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
Target Audience
Although this module uses examples and scenarios from a Health and Social Care setting, it is equally useful to anyone outside of this sector wishing to have a better understanding of problem statements and problem solving, and gain an appreciation of error proofing.
Entry Requirements
There are no specific entry requirements for this course.
How it Works
What
This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material and may also print the notes you took during the training.
You can also revisit the training material at any time, even after you have completed the course.
How
The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.
The lesson consists of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.
Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course
When
The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.