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Phone-Based Customer Service

CPD UK Certified | Interactive Video Course | Self-Paced Training | 24/7 Access for 12 Months

One Education

Summary

Price
£20 inc VAT
Study method
Online
Duration
6 hours · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
5 students purchased this course

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Overview

The Phone-Based Customer Service is all you need to advance your career in the relevant fields.

Enrol now to discover everything you need to know about the Phone-Based Customer Service and the skills to improve your talents in this field and be confident in your knowledge bucket with One Education as your right hand!

Meet the Accreditation

The CPD Certification Service (CPD UK) assures the Phone-Based Customer Service and learning activities are relevant, reliable, and upto date.

Expert Support

Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.

Key Benefits

  • Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.
  • Get 24/7 access to all content for a full year.
  • Each of our students gets full tutor support on weekdays (Monday to Friday)

CPD

10 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Course Curriculum:

Module 1: Introduction
Module 2: What’s Different about Good Customer Service?
Module 3: Customer Relationship Management
Module 4: Customer Service Communication Strategies
Module 5: Aspects of Phone Etiquette
Module 6: Building Rapport Over the Phone
Module 7: Inbound and Outbound Calls
Module 8: Active Listening and Managing Tough Callers
Module 9: Managing Interoffice Calls and Voicemail
Module 10: Problem Solving over the Phone
Module 11: Intra Organisation Dealings
Module 12: Measuring Customer Service

Course Assessment

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.

Exam & Retakes:

It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification

Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

Who is this course for?

This Phone-Based Customer Service course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.

Requirements

This Phone-Based Customer Service course is open to all, with no formal entry requirements.

Career path

Upon successful completion of the Phone-Based Customer Service Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Questions and answers

No questions or answers found containing ''.

Tanaj Ali asked:

I wanted to know is the assignment based on written.

Answer:

Dear Tanaj, Thank you for your question. The course has an online MCQ test also a written assignment at the end. Thanks

This was helpful. Thank you for your feedback.
Ta asked:

I wanted to know is the assignment based on written

Answer:

Dear Ta, Thank you for your question. The course has an online MCQ test also a written assignment at the end. Thanks

This was helpful. Thank you for your feedback.
Tanaj asked:

I wanted to ask you one questions relating to course, 1. Once completed the course will the certificate have expiry day or not?

Answer:

Dear Tanaj, The certificate has no expiry date. Thanks

This was helpful. Thank you for your feedback.
Tanaj asked:

I wanted to ask you two questions relating to course, 1. I wanted to know at the end, will there be written assessment or multiple choice question?

Answer:

Dear Tanaj, Thank you for your question. At the end of the course, you will get assignments and multiple-choice questions as well. Thanks

This was helpful. Thank you for your feedback.
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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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