People Management Skills for Secretaries & PAs
Practical Training for Professionals
Summary
- Tutor is available to students
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Location & dates
Clifton Down
Bristol
Avon
BS83NB
United Kingdom
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
Brailsford Way
Nottingham
Nottinghamshire
NG96DL
United Kingdom
Overview
This course is intended to complement Personal Organisation skills for Secretaries and PAs, but can be taken alone. The focus here is on improving the skills needed to organise people better. This course recognises that structure and process are not sufficient to ensure success – it also takes strong skills in the way we work with people. The course is a combination of greater self awareness, development of skills and the opportunity to apply content directly to our work.
This People Management Skills for Secretaries & Pas course is available throughout the UK.
CPD Value 5.5 Hours
Course Locations
People Management Skills for Secretaries & PAs London
People Management Skills for Secretaries & PAs Manchester
People Management Skills for Secretaries & PAs Nottingham
People Management Skills for Secretaries & PAs Birmingham
People Management Skills for Secretaries & PAs Bristol
People Management Skills for Secretaries & PAs Edinburgh
People Management Skills for Secretaries & PAs Leeds
What is CPD?
CPD
Description
09:30 - 10:00 Coffee, Course Objectives & Personal Objectives
10:00 - 10:30 Syndicate work
(Discussions on “managing my boss” and “dealing with difficult people)
10:30 - 10:45 Building relationships
(Delegates create their own relationship map to determine where actions are necessary)
10:45 - 11:00 Coffee break
11:00 - 11:30 "My style" questionnaire
(Delegates complete a questionnaire to assess their current style of communicating with others)
11:30 - 12:00 Improving questioning skills
(A fun activity leads to essential skills in obtaining information from people)
12:00 - 12:30 Delegating more and better
(Barriers to delegation are discussed and guidelines for successful delegation developed)
12:30 - 13:30 Lunch
13:30 - 14:00 Team exercise
(A fun activity exploring how we use time)
14:00 - 14:30 Influencing & gaining commitment
(How to increase your influence in meeting and gain more commitment from people)
14:30 - 15:00 Optimising communications
(A look at how to really make a point!)
15:00 - 15:15 Tea!)
15:15 – 1600 The assertive way to being firm and fair
(Delegates explore what assertive behaviour is and then apply ideas to their own real situation)
16:00 - 16:30 Dealing with real issue
(Final opportunity to resolve any outstanding delegate issues)
16:30 Summary & Action Plans Agreed
People Management Skills for Secretaries & PAs - Benefits
- How to develop strong working relationships, including the boss!
- How to improve the quality of listening and communication skills
- How to increase delegation when they don't have a team to delegate to!
- How to improve influencing skills
- The assertive way to being firm and fair
- Opportunity to work of real issues
Questions and answers
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
