Office Skills for Customer Success

Unlock Your Full Potential with Our Office Skills for Customer Success Course!

Acquire the essential skills that employers are looking for in today's competitive employment market. Our course covers every aspect you need to succeed in today's work environment, from understanding the Microsoft Office Suite to strengthening your organisational skills.

This Office Skills Bundle is an invaluable asset for any professional looking to hone their abilities. By completing this course, one will gain an in-depth understanding of the fundamentals, allowing them to conduct business quickly and efficiently.

Linked Topics:

• Office Administration
• Organisational skills
• Effective customer management skills
• Professional communication and correspondence skills
• Microsoft Office Suite

Along with organisational skills, this learning experience provides insight into handling everyday customer service tasks such as responding to emails, writing reports, making phone calls, and dealing with demanding customers. Learners can acquire the skills required for success through practical exercises, case studies, and real-world scenarios. Additionally, those who complete the course will walk away equipped with the knowledge needed to effectively utilise all the tools available in a modern office setting – from document management software to virtual communication systems.

With these newly acquired capabilities, graduates are sure to maximise their productivity and create positive experiences for every client they interact with.

What you will discover are the following:

• Understanding of customer service principles and practices.
• Strengthen your time-management, organisational & business communication skills.
• Gain the skills to be a first-class Administrator.
• Ability to handle difficult customer situations with patience and professionalism.
• Understand the principles of quality customer service.
• Knowledge of conflict resolution and problem-solving techniques.
• Ability to use office technology and software to assist customers.
• Learn the essentials of using formulas and functions.
• Acknowledging data privacy and security regulations.
• Know customer service metrics and reporting.
• Ability to provide accurate information and follow up with customers.

Benefits of studying Office Skills for Customer Service:

• 24/7 access to the course for 12 months
• Full Tutor support on weekdays (Monday – Friday)
• Efficient exam system, assessment and instant results
• Improve your chance of gaining professional skills and better-earning potential.

Designed and delivered by industry professionals, this course provides an engaging course of study through modules taught with videos, practical exercises, online study materials and assessments. You will develop your understanding of best office administration and customer service practice, including role-specific skills in verbal and nonverbal communication, creating an office procedure guide, CRM and telephone etiquette. You also improve your IT skills with units on Microsoft Excel, Word and PowerPoint.

Course Design

This course is designed with the following modules:

Admin Support

• Getting Started
• Getting Organized (I)
• Getting Organized (II)
• Managing Time
• Getting It All Done On Time
• Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• The Team of Two
• Taking Care of Yourself
• Wrapping Up

Administrative Management

• Getting Started
• Why Your Office Needs Administrative Procedures
• Gathering the Right Tools
• Identifying Procedures to Include
• Top Five Procedures to Record
• What to Include in Your Binder (I)
• What to Include in Your Binder (II)
• Organising Your Binder
• What Not to Include in the Procedure Guide
• Share Office Procedure Guide
• Successfully Executing the Guide
• Wrapping Up

Organisational Skills

• Getting Started
• Remove the Clutter
• Prioritize
• Scheduling Your Time
• To Do Lists
• Paper and Paperless Storage
• Organisations in Your Work Area
• Tools to Fight Procrastination
• Organising Your Inbox
• Avoid the Causes of Disorganization
• Discipline is the Key to Stay Organized
• Wrapping Up

Customer Relations and Dealings

• Getting Started
• The Right Attitude Starts with You
• Stress Management (Internal Stressors)
• Stress Management (External Stressors)
• Transactional Analysis
• Why are Some Customers Difficult
• Dealing with the Customer Over the Phone
• Dealing with the Customer In Person
• Sensitivity in Dealing with Customers
• Scenarios of Dealing with a Difficult Customer
• Following up With a Customer Once You Have Addressed Their Issue
• Wrapping Up

Telephone Etiquette

• Getting Started
• Aspects of Phone Etiquette
• Using Proper Phone Language
• Eliminate Phone Distractions
• Inbound Calls
• Outbound Calls
• Handling Rude or Angry Callers
• Handling Interoffice Calls
• Handling Voicemail Messages
• Methods of Training Employees
• Correcting Poor Telephone Etiquette
• Wrapping Up

Customer Relationship Management

• Customer Relationship Management
• What CRM Is and Who It Serves
• Checklist for Success
• Requirement-Driven Product Selection
• Considerations in Tool Selection
• Strategies for Customer Retention
• Building the Future
• Homegrown vs. Application Service Provider
• Evaluating and Reviewing Your Program
• The Development Team

Microsoft Office Word

• Getting Started
• Opening
• Working with the Interface
• Your First Document
• Basic Editing Tasks
• Basic Formatting Tasks
• Formatting Paragraphs
• Advanced Formatting Tasks
• Working with Styles
• Formatting the Page
• Sharing Your Document
• Wrapping Up

Microsoft Office Powerpoint

• Getting Started
• Opening PowerPoint
• Working with the Interface
• Your First Presentation
• Working with Text
• Formatting Text and Paragraphs
• Adding Pictures
• Advanced Formatting Tasks
• Working with Transitions and Animations
• Setting Up Your Slide Show
• Showtime!
• Wrapping Up

Microsoft Office Excel

• Getting Started
• Opening Excel
• Working with the Interface
• Your First Worksheet
• Viewing Excel Data
• Building Formulas
• Using Excel Functions
• Using Quick Analysis
• Formatting Your Data
• Using Styles, Themes, and Effects
• Printing and Sharing Your Workbook
• Wrapping Up

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Exam & Retakes:

It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.

Certification

Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).

This Office skills training is ideal for the following:

• Customer service representatives and call centre agents who want to improve their communication and office skills.
• Individuals seeking employment in customer service seek recognition for their skills and knowledge.
• Employers and managers who want to provide training and development opportunities for their customer service staff.
• Small business owners who want to improve the quality of customer service provided by their employees.
• Anyone who wants to enhance their communication skills, organisational skills, and general proficiency in office-based customer service roles.

This Office Skills bundle has no formal requirements.

After completing this office skills bundle you can explore the following career,

• Office Administrator
• Administration Assistant
• Front Office Manager
• Office Coordinator
• Office Assistant
• Compliance Administrator

Explore each role to earn up to £14,000 to £28,000 per annum.