Office Administration and Reception Training

Office Administration & Reception Training

The Office Administration and Reception Training course (USA Standards) is an intensive course aimed at students who want to update their existing skills with a view to returning to work in the business and administration sector. Leading to a recognised Certificate, this course is ideal for anyone who:

• Would like to work as a Receptionist, Office Administrator or Administrative Assistant
• Holds a new or temporary position and wishes to learn or develop up-to-date, best practice administration skills
• Has experience in this field of work and wishes to further develop their existing knowledge of IT and administration skills

As a distance learning course, this is ideal for anybody who needs to fit their study around work or family commitments, or for whom travelling to an education centre would be difficult.

Successful completion of this course can ultimately create opportunities for more senior employment as an Office Manager, Team Supervisor or Personal Assistant. You might also choose to go on to specialise as a Medical or Legal Secretary.

Studying with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study efficiently and guide you to secure your qualification.

Please Note: This Course is Based on USA Standards.

Course content

The course is delivered through 25 hours’ of tutorials, spread over two units:

Unit 1: Developing your receptionist and administration skills;

Unit 2: Developing your administrative and ICT skills.

The course is delivered online and is available for you to access 24 hours a day, 7 days a week, 365 days a year, making it easy for you to fit it around your busy schedule. You will listen to professionally-narrated tutorials and engage in interactive quizzes and tests. At the end of the course you will be confident in preparing business documentation, letters, memos and professional emails.

Rather than simply provide you with a qualification to put on your CV, we will also help you to draft an effective CV and show you how to write a covering letter and personal statement that will give you the best chance of being selected for interview when applying for a new job or promotion. We also provide advice on how to prepare for job interviews.

COURSE CURRICULUM

Module 01 : Diary Management

• Diary Management
• Diary and Time Management with Outlook – 2007
• Diary and Time Management with Outlook – 2016

Module 02 : Business Reports and Letter Writing

• Business Writing Skills
• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing
• Exercise Files: Business Report Writing

Module 03 : E-mail Writing Tips

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

Module 04 : Handling Confidential Documents

• Handling Confidential Documents

Module 05 : Successful Meeting Minutes

• Taking Minutes

Module 06 : Note Taking

• Note Taking
• Exercise Files: Note Taking

Module 07 : Data Management, Record Keeping and Filing

• Data Management & Record Keeping

Module 08 : Appointment Booking and Arranging Interviews

• Appointment Booking and Arrange an Interview

Module 09 : Delivering Postal Mail

• Delivering Postal Mail

Module 10 : Dictating

• Dictating

Module 11 : Tips for Speed Reading

• Tips for Speed Reading

Module 12 : Creating an Effective Cv and Cover Letter

• Business Resumes & Job Applications
• How to Gather Information for Your CV
• Write your CV
• CV Writing Tips and Layouts
• Different CV Formats
• Saving a CV to Different Formats and Online CV Banks
• Finishing Your CV
• Exercise Files: Creating an Effective CV

Module 13 : Typing Speed Development

• Effective Typing

Module 14 : Microsoft Word

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document
• Exercise Files: Microsoft Word 2016

Module 15 : Microsoft Excel

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• Worksheet Views, Multiple Worksheets and Workbooks
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros
• Exercise Files: Microsoft Excel 2016

Module 16 : Microsoft Powerpoint

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering Speech
• Reusing and Sharing Presentations
• Exercise Files: Microsoft PowerPoint 2016

Module 17 : Microsoft Outlook

• Getting Started with Outlook
• Adding and Connecting Accounts, Reading & Organizing Mails
• Creating and Sending Mail, Creating and Working with People
• Working with Delegates & Calendars
• Creating Tasks and Notes, Working with Outlook Data

Module 18 : Receptionist and Customer Service Skills

• The 90: 90 Principle to create a powerful first impression
• Hot Telephone Tips
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers

Method of assessment

At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded a Level 2 Certificate in Office Administration & Reception Training.

Benefits you will gain:

• Gain an Accredited UK Qualification
• Personalised Learning Experience
• Eligible for TOTUM Discount Card
• Access to Excellent Quality Study Materials

The Office Administration and Reception Training course is an intensive course aimed at students who want to update their existing skills with a view to returning to work in the business and administration sector. Leading to a recognised Certificate, this course is ideal for anyone who:

– Would like to work as a Receptionist, Office Administrator or Administrative Assistant;
– Holds a new or temporary position and wishes to learn or develop up-to-date, best practice administration skills;
– Has experience in this field of work and wishes to further develop their existing knowledge of IT and administration skills.

As a distance learning course, it is ideal for anybody who needs to fit their study around work or family commitments or for whom travelling to an education centre would be difficult.

This course requires no formal prerequisites and this certification is open to everyone

• Receptionist – £16,283 per annum
• Office Administrator – £17,444 per annum
• Administrative Assistant - £16,876 per annum
• Legal Secretary – £18,881 per annum
• Medical Secretary – £20,332 per annum

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