Office Admin & Receptionist at QLS Level 7

Have you ever wondered what goes on behind the scenes of a successful business? The answer is a dedicated and skilled office admin and receptionist team!

The role of an office admin is to support the manager in running the daily operations of the business. They keep records, update databases, and work with managers on workplace issues. The receptionist, on the other hand, is the first point of contact for customers and visitors. They answer telephone calls and direct visitors to the most appropriate workers. Essentially, an efficient receptionist is crucial to any successful business.

In our comprehensive Office Administration and Receptionist training course, we provide you with all the essential skills required to run a company successfully. We cover everything from understanding business processes and organizational charts to timekeeping, sales forecasting, and effective communication strategies.

Our training also includes vital information on safety rules and internal communication, as well as how to interact with customers and resolve employees' grievances. Essentially, we provide you with everything you need to become a well-equipped office admin, capable of running a successful company.

So, if you're interested in a career in Office Administration and Receptionist, this is the perfect course for you.

Enrol today and start your journey towards a successful career in the business world!

Highlights of The Certificate of Achievement Endorsed by the Quality Licence Scheme included with this Office Admin & Receptionist at QLS Level 7 Package:

• The Quality Licence Scheme ensures that the course you enrolled in, Office Admin & Receptionist at QLS Level 7, is of the highest quality.
• It helps you to easily get recognised by employers.
• The endorsed certificate will make you stand out from the crowd when applying for jobs during this pandemic.
• The Certificate of Achievement Endorsed by the Quality Licence Scheme has already helped thousands of people to reach their professional goals and get better jobs.

Why People Enrol this Office Admin & Receptionist at QLS Level 7 from One Education:

• Receive a Quality Licence Scheme-endorsed certificate upon successful completion of the course
• Learning materials of our course contains engaging voiceover and visual elements for your comfort
• Get 24/7 access to all course content for a full year
• Complete the curriculum at your own pace
• Each of our students gets full tutor support on weekdays (Monday to Friday)
• Efficient assessments and instant results upon completion of our course

This online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.

If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career.

Course Curriculum:

Here is a curriculum breakdown of the Office Admin & Receptionist at QLS Level 7:

Module 01: Introduction to Reception and Receptionist

• Job Requirements and Work Environment
• 21st Century Skills for a Receptionist
• Duties and Responsibilities

Module 02: Business Telephone Skills

• Telephone Etiquette
• Domestic and International Calls

Module 03: Representing Your Boss and Company

• Competence
• Professionalism
• Reflecting Brand Values

Module 04: Mail Services and Shipping

• Mailing and Shipping Details
• Royal Mail Services

Module 05: Travel Arrangements

• Business Travel
• Hotel Reservations

Module 06: Organising Meeting and Conferences

• Meeting Arrangements
• Planning Conferences

Module 07: Time Management

• Prioritising the Workload
• Effective Time Management at the Workplace
• Multitasking

Module 08: Record Keeping and Filing Systems

• Keeping Accurate Records
• Filing Systems
• Computer File Organising

Module 09: Business Writing Skills

• Structures of Business Documents
• Editing and Proofreading

Module 10: Organisational Skills

• Organising Daily Work
• Cultivating Organisational Habits

Module 11: Communication Skills

• Effective Listening Skills
• Verbal Communication
• Non-Verbal Communication

Module 12: Customer Service

• How to Deal with Difficult Customers
• Handling Rude or Angry Callers

Module 13: Effective Planning and Scheduling

• Work Breakdown Structure
• Estimation Process and Resources Alignment
• Project Planning
• Risk Management

Module 14: Invoicing/Petty Cash

• Financial Record Keeping
• Invoice
• Petty Cash
• Budgeting

Module 15: Business Environment

• Importance of Business Environment
• Types of Business Environment
• Social Responsibility of a Business
• Business Ethics

Module 16: Advanced MS Excel

• Essential Excel Shortcuts
• Top 50 Excel Formulas
• Master Excel Formula: VLOOKUP
• Excel Data Analysis: Power Query

How is the Office Admin & Receptionist at QLS Level 7 assessed?

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to claim a certificate endorsed by the Quality Licence Scheme.

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the course, learners will get an endorsed certificate (included with the course) delivered right at their doorstep by post, without paying a single penny! Please note that learners residing outside the UK have to pay a £10 postage charge.

CPD Accredited Certification from One Education

After successfully completing the MCQ assessment of this course you will also qualify for a CPD Accredited Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

The Office Admin & Receptionist at QLS Level 7 training is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.

Study the Office Admin & Receptionist at QLS Level 7 today and increase your professional skillset from the comfort of your home!

There are no formal entry requirements for the course at QLS Level 7, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation.

Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace.

All students must have a passion for learning and literacy, as well as being over the age of 16.

Explore high profiled jobs such as:

• Office Administrator
• Receptionist
• Administrative Assistant
• Executive Assistant
• Office Manager
• Front Desk Coordinator
• Office Coordinator
• Administrative Coordinator
• Customer Service Representative
• Data Entry Clerk
• Facilities Coordinator
• Administrative Support Specialist
• Operations Assistant
• Corporate Receptionist
• Administrative Services Coordinator

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