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OFFICE ADMIN & RECEPTION TRAINING

Global Edulink

Summary

Price
£385 inc VAT
Study method
Classroom
Duration
2 days · Full-time
Qualification
No formal qualification

Location & dates

Location

Address
E15 2NE
United Kingdom
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Overview

This is an intensive course aimed at people who may already have office-based experience and/or have been out of the workplace and wish to return to employment in the business and administration sector. The course provides opportunity to update skills and gain currently recognized skills to improve IT, secretarial and, administrative job prospects. The office administration course has been designed to enable admin professionals to carry out their tasks with more confidence and greater success. Administrators are the backbone of the organisation. They are often the first point of contact for colleagues, clients and suppliers internally and externally.

Description

Training content:

Developing as a professional:

  • Listening skills – seeking to understand before being understood
  • Creating a professional image
  • Overcoming the fear of public speaking
  • Learn the essentials of planning a presentation
  • How to keep the attention of a group of people

Essential Administration skills:

  • How to multi task
  • Working under pressure
  • Answering phone calls/receiving and replying to emails
  • Dealing with difficult clients
  • Mastering office package skills
  • Mastering the use of social media to impact on business performance – blogs, twitter, Facebook pages, Google+, YouTube and LinkedIn. You will get your business fully into social media to increase traffic to your web site, generate leads, improve customer service and develop your online reputation.

Vital Communication Skills

  • Common communication mistakes
  • Different styles of communication
  • Communicating with confidence
  • Learning to be more assertive
  • Win-win conflict resolution
  • The most effective way to say no
  • Understanding and using body language
  • Understanding gender differences in communication
  • Overcome biases and discomfort associated with exercising power
  • Understanding different personality types and how to deal with them
  • How to create an effective working relationship with any kind of boss

Self-Empowerment and Self-Management

  • Understanding the main causes of stress
  • How to build self-confidence and strength the ability to respond to difficult situations
  • How to relax and refresh the mind and body
  • Why stress is a powerful messenger
  • Transforming fear and negativity and reactive-ness
  • Becoming a more proactive, responsible and self-aware person
  • Effective Time Management

Who is this course for?

Aimed at people who may already have office-based experience and/or who have been out of the workplace and wish to return to employment in the business and administration sector.

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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