NCFE Level 2 Certificate in Principles of Team Leading

Study for the NCFE Level 2 Certificate in Principles of Team Leading to gain an internationally recognised business qualification that is the perfect way to move up in your career. This course develops the methods and techniques required to lead a team to high standards in any industry.

Studying for the NCFE Level 2 Certificate in Principles of Team Leading will help you to understand the way in which leadership can inspire a business to success. Using a variety of techniques, leaders can drive the workforce to achieve great things and this qualification is the perfect start for anyone that is interested in progressing in their career and push for a management role.

Study Time: 215 hours

Enrolment length: 12 months

Course Format: Paper Based

Assignments: 10

At the end of this course successful learners will receive a Level 2 NCFE certificate of achievement. That means that it is independently accredited at a level of learning equivalent to Level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland.

Course Content

This course assesses the following units:

Unit 1: Principles of team leading

• Understand leadership styles in organisations
• Understand team dynamics
• Understand techniques used to manage the work of teams
• Understand the impact of change management within a team
• Understand team motivation

Unit 2: Understand business

• Understand organisational structures
• Understand the business environment
• Understand the principles of business planning and finance within an organisation
• Understand business reporting within an organisation
• Understand the principles of management responsibilities and accountabilities within an organisation

Unit 3: Understand how to communicate work-related information

• Understand the principles and techniques of work-related communication
• Understand how to prepare for meetings

Unit 4: Understand how to manage performance and conflict in the workplace

• Understand the management of team performance
• Understand the management of underperformance in the workplace
• Understand the principles of conflict management

Unit 5: Understand customers

• Understand different types of customers
• Understand the value of customers and their loyalty

Unit 6: Principles of equality and diversity in the workplace

• Understand the implications of equality legislation
• Understand organisational standards and expectations for equality and diversity and context in the workplace

Unit 7: Understand how to deliver customer service and resolve problems

• Understand customer service delivery
• Understand the relationship between customer service and a brand
• Understand the resolution of customer service problems

Unit 8: Understand how to develop working relationships with colleagues

• Understand the principles of effective team working
• Understand how to develop working relationships with other teams and departments

Assessments

This course is assessed through tutor marked assignments which must be sent to your tutor for marking. You will then be provided with feedback and a mark on your work from your tutor within 4 working days. After each assignment has been sent off and marked as complete you will have passed the course and will receive your certification.

Method

All of the shipping costs for our courses are included in the enrolment fees and we offer worldwide shipping free of charge. This means you can get started on your course for much less without the hassle of paying expensive postage costs- you can leave these to us. All of our courses are printed, bound and shipped to you first class, within 1 working day, so you can get enrolled and get started on your new course in no time at all.

Tutor Support

All of our courses come with full tutor support throughout so that you can benefit from the best education. Our tutor support team includes a number of professionals from a wide variety of backgrounds- each one an expert in their own field with tutoring experience in abundance. Students at Oakwood are assigned a personal tutor who provides help and support throughout their course and will mark all of your assignments so that you have the personal touch of an industry expert there to help at all times. This tutor support is completely unlimited- which means you can contact your tutor and ask as many questions as you need when working through your course. With this support you will never feel alone on one of our courses and you will always be backed by a professionally qualified team dedicated to your success.

Enrolment Length

All of our courses are allocated plenty of time for students to complete their studies and all materials are self-led so that you can complete the course at your own pace. Should you require additional time on one of our courses you can extend your enrolment by 30 days for an additional fee of £60.

As well as this we operate a 14 day money back guarantee on every one of our qualifications- that’s how confident we are of how you will love studying with us!

Anyone looking to get an internationally recognised qualification in team leading to progress in their career.

There are no entry requirements for this course.

Team Leader.