Managing Customer Relationships
Maguire Training
Summary
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Overview
Aims
The delegate will learn how to manage a customer relationship in order to make the most of every opportunity.
CPD
Course media
Description
Key Learning Outcomes
Understand the importance of customer loyalty
Explain how to delight the customer through managing expectations
Describe how to turn complaints into advantages
Give examples of how to proactively build relationships
Who Would Benefit
This module will benefit all salespeople moving into account management, a customer service role or those in need of a refresher.
Requirements
No prior knowledge is required to take this course
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.