Skip to content

ITIL® Foundation Certificate in IT Service Management

Reed Learning

Summary

Price
£899 inc VAT
Finance options
Finance options available
Study method
Classroom
Duration
3 days · Full-time
Qualification
ITIL® Foundation Certificate in IT Service Management
Awarded by BCS The Chartered Institute of IT who are a strategic partner of Axelos

Location & dates

Location

Address
WC2B6XF
United Kingdom
View on Map

Overview

ITIL® Foundation Certificate in IT Service Management

100% pass rate

The ITIL® framework is a collection of best practice processes related to IT service management and the world-wide de-facto standard in service management delivering IT services to customers.

Quality assured and globally recognised

The framework helps organisations set up and develop their IT Service Management capability, increase the alignment of IT resources with organisational needs and create value for the business.

FREE membership with BCS

You get a 1 year FREE BCS membership when you complete the PRINCE2® qualification.

Benefit from professional recognition

  • Latest industry news
  • Access to a massive online library
  • Global networking opportunities
  • A CPD portal and much more

Exams and course material is covered in course fees.

ITIL® is a Registered Trademark of AXELOS Limited.

Description

Pre-course material

Before the course, candidates will be sent pre-course reading material.

You will be expected to carry out at least 2hrs homework per evening to help prepare you for the exam.

Course outline

Spread across three days, this course covers 5 interrelated lifecycle phases:

  • Service Strategy – understanding organisational and customer needs and objectives
  • Service Design – turning strategies for services into a detailed business service plan
  • Service Transition – building, delivering and developing capability for introducing new services to organisations and customers
  • Service Operations – day-to-day management of services
  • Continual Service Improvement – selecting and managing incremental service improvements

Exam

  • 60 min closed book exam
  • 40 multiple choice questions
  • 26 / 40 marks required to pass (65%)
  • 2 credits towards ITIL® Expert qualification upon successful completion

Who is this course for?

This qualification is open to anyone, specifically for those:

  • Who need to develop a basic understanding of the ITIL framework
  • Understand how to apply the ITIL framework to improve the IT service management within a organisation
  • IT professionals within an organisation who use the ITIL model to contribute to a service improvement

Career path

ITIL® Foundation Certificate in IT Service Management, candidates can either:

  • Go on to study the ITIL®  Practitioner level (available later in the year)

Or apply for Senior IT Service Management roles

Questions and answers

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Office skills, Project management, IT