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ITIL Foundation and Practitioner (Birmingham)

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Summary

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Study method
Classroom
Duration
5 days · Full-time
Certification
ITIL V3 Foundation
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
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Location & dates

Showing classrooms near 'Burton-on-Trent'
Location

Address
McLaren Building (Bruntwood)
The Priory Queensway
BIRMINGHAM
West Midlands
B47LR
United Kingdom
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Address
Birmingham I2 Office Snow Hill
Snow Hill Queensway
BIRMINGHAM
West Midlands
B46GA
United Kingdom
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Address
Temple Row Aspect Court
Temple Row
BIRMINGHAM
West Midlands
B25HG
United Kingdom
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Address
MWB Birmingham
Temple Row
BIRMINGHAM
West Midlands
B25LS
United Kingdom
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Overview

What is ITIL?

ITIL® (Information Technology Infrastructure Library) is a best practice framework for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions.

ITIL® is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company Capita. It is used by major organisations such as Microsoft, NASA and the UK’s National Health Service.

Certification

ITIL V3 Foundation

Axelos (accredited by PEOPLECERT) logo

Description

ITIL® Foundation:

This ITIL® Foundation course will provide you with everything they need to pass the ITIL® Foundation exam. Through a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL®, and prepare you for the exam, which is taken on the final day. Passing ITIL® Foundation will allow you to go on to achieve the higher levels of ITIL® qualification.

ITIL® Practitioner:

ITIL® Practitioner is a recently introduced ITIL® qualification designed to be the next step after ITIL® Foundation.

The qualification has been created in response to requests for guidance on the practical implementation of ITIL®; while ITIL® Foundation addresses the fundamentals of ITIL®, it does not cover how to apply these basics. This is where ITIL® Practitioner comes in.

This part of the course builds on foundational ITIL® knowledge by providing the required knowledge to implement the ITIL® framework effectively.

Course Benefits

  • Worth three credits towards the ITIL® Expert qualification
  • Build on previous knowledge gained from ITIL® Foundation
  • Enhance your IT Service Management career prospects
  • Learn how to effectively implement IT Service Management
  • Understand how to use the CSI approach to ITSM

The ITIL® courses on this page are offered by The Knowledge Academy ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

Who is this course for?

Someone looking to get into IT Service management

Requirements

ITIL® Foundation:

  • We recommend you read 'An Introductory Overview of ITIL® V3'
  • This will be provided as a PDF document.
  • PrerequisitesITIL® Foundation:
    • This course is open to everyone and there are no prerequisites.
    ITIL® Practitioner:
    • You will also need to purchase the official ITIL® Practitioner Guidance Book by Axelos

Career path

IT Helpdesk, IT Service professionals, Technical IT Specialists

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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