Hotel Manager Diploma
SMART Majority
Summary
Overview
This course has been designed to provide you with a comprehensive overview of the hospitality industry and to share with you techniques that can help you achieve success in the industry.
Description
Learn how to break the industry, how to make yourself stand out and how to develop yourself from just a manager into an inspirational leader.
This course will also cover information on human resources, management, marketing, operations and strategy, therefore creating a full spectrum of knowledge for you to access.
Course Syllabus
1: The meaning of hospitality
2: Fast-tracking your career
3: Building on your current set of skills
4: Building your listening skills
5: Understandiing customer choices
6: Building a guest experience
7: You as a leader
8: Managing hospitality operations
9: Providing outstanding service
10: Revenue Management
11: Strategy development
12: Building and managing a brand
Module sample
The meaning of hospitality
With this module we take the opportunity to familiarize ourselves with the meaning of hospitality and the different aspects of it.
Building on your current set of skills
In this module we look at what you need to do to take charge of your career and plan for success in the industry. Whilst some hospitality organizations do have in house training programs, many don't, especially for new hires, therefore you need to take things into your hands and take charge to develop your potential!
You as a leader
In this module we look at developing your leadership qualities so that you can excel in your job and inspire those in your environment.
Key features
> 24/7 access for 3 months
> extension availability
> certificate upon successful completion
> Tutor Support Team Monday - Friday
> Live Chat feature
Requirements
> Internet connection
> Basic computer skills
> Knowledge on using the Internet
> Under age 16 - parental approval needed
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
