Hotel Management Level 3 Advanced Diploma

Welcome to Hotel Management Level 3 Advanced Diploma, a comprehensive and engaging course designed to provide you with in-depth knowledge and practical skills in Hotel Management . Throughout this course, we will explore various aspects of Hotel Management and delve into its fundamental concepts, advanced techniques, and real-world applications.

Our primary objective in Hotel Management Level 3 Advanced Diploma is to equip you with a solid foundation in Hotel Management . Whether you are a beginner or an experienced professional looking to expand your expertise, this course will cater to your needs and help you achieve your learning goals.

During our journey together, you will have the opportunity to:

• Gain a thorough understanding of the core principles and theories that underpin Hotel Management .
• Acquire practical skills through hands-on exercises, projects, and real-world examples.
• Explore cutting-edge advancements and emerging trends in the field of Hotel Management .
• Prepare for future opportunities, such as further education, career advancement, or entrepreneurship, in the field of Hotel Management .
• Reflect on your learning journey, celebrate your achievements, and gain the confidence to excel in Hotel Management .

By the end of Hotel Management Level 3 Advanced Diploma, you will have gained a comprehensive understanding of Hotel Management and developed the skills necessary to succeed in this dynamic field. Whether you choose to pursue further education, enter the job market, or embark on entrepreneurial ventures, this course will lay a strong foundation for your future endeavours.

We are excited to have you join us on this educational journey, and we look forward to helping you unlock your full potential in Hotel Management Level 3 Advanced Diploma. Let's get started!

Why should you choose Course Line?

When it comes to quality education and professional development, Course Line stands out as one of the most prestigious learning providers. As a certified institution by UKRLP & CPD Group, we have a proven track record of excellence, having successfully taught over 20,000+ students and counting.

• Disclaimer 01:00

  • 1: Disclaimer 01:00

• Lecture 1: Introduction to Hotel Management 05:00

  • 2: Lecture 1: Introduction to Hotel Management 05:00

• Lecture 2: Principles of Hotel Front Office Operations 09:00

  • 3: Lecture 2: Principles of Hotel Front Office Operations 09:00

• Lecture 3: Housekeeping, Engineering & Security Operations 05:00

  • 4: Lecture 3: Housekeeping, Engineering & Security Operations 05:00

• Lecture 4: Hotel Food and Beverage Management 10:00

  • 5: Lecture 4: Hotel Food and Beverage Management 10:00

• Lecture 5: Recruitment and Selection: Policy and Procedures 09:00

  • 6: Lecture 5: Recruitment and Selection: Policy and Procedures 09:00

• Lecture 6: Training and Development Procedures 11:00

  • 7: Lecture 6: Training and Development Procedures 11:00

• Lecture 7: Human Resources Management 06:00

  • 8: Lecture 7: Human Resources Management 06:00

• Lecture 8: Dealing with Difficult Peoples 09:00

  • 9: Lecture 8: Dealing with Difficult Peoples 09:00

• Lecture 9: Anger Management 09:00

  • 10: Lecture 9: Anger Management 09:00

• Lecture 10: Stress Management 03:00

  • 11: Lecture 10: Stress Management 03:00

• Lecture 11: Crisis Management 05:00

  • 12: Lecture 11: Crisis Management 05:00

• Lecture 12: Managing Time 07:00

  • 13: Lecture 12: Managing Time 07:00

• Lecture 13: Transport Management 08:00

  • 14: Lecture 13: Transport Management 08:00

• Lecture 14: Importance of Customer Feedback 05:00

  • 15: Lecture 14: Importance of Customer Feedback 05:00

• Lecture 15: Importance of Effective Communication 04:00

  • 16: Lecture 15: Importance of Effective Communication 04:00

• Lecture 16: Quality Management 05:00

  • 17: Lecture 16: Quality Management 05:00

• Lecture 17: Marketing and Advertising 04:00

  • 18: Lecture 17: Marketing and Advertising 04:00

• Lecture 18: Managing Interdepartmental Communications 06:00

  • 19: Lecture 18: Managing Interdepartmental Communications 06:00

• Lecture 19: Accounting in Hospitality 03:00

  • 20: Lecture 19: Accounting in Hospitality 03:00

• Assessment 08:00

  • 21: Final exam 08:00

Welcome to the course outline for Hotel Management Level 3 Advanced Diploma. In this comprehensive learning journey, we will explore the depths of Hotel Management , delving into its core principles, practical examples, and advanced techniques. Through a series of engaging lectures and exercises, you will gain the knowledge and skills necessary to excel in the field of Hotel Management Level 3 Advanced Diploma.

*****Hotel Management Level 3 Advanced Diploma Course Syllabus*****

Lecture 1: Introduction to Hotel Management

• What is Hospitality?
• Characteristics of the Hospitality Industry
• Scope of the Hospitality Industry
• Career Prospects in Hospitality Industry
• Hotel Departments
• Functions of Major Hotel Departments

Lecture 2: Principles of Hotel Front Office Operations

• Managing Front Office Operations
• Front Office Functions
• Front-of-the-House Operations
• Basic Concepts of Yield Management
• Generating Reservation Reports
• Managing Reservations
• Front Office Accounting
• The Electronic Front Office (EFO)

Lecture 3: Housekeeping, Engineering & Security Operations

• Housekeeping
• The organisation of the Housekeeping Department
• The organisation of a Security Department
• In-House Security Departments Versus Contracted

Lecture 4: Hotel Food and Beverage Management

• Managing Food and Beverage Operations
• Food and Beverage Operations
• Assessment of Market and Consumer Needs
• Comparison of Different Types of Menus
• Selecting a Computer System

Lecture 5: Recruitment and Selection: Policy and Procedures

• Recruitment and Selection
• Flexible Employees
• The Importance of Planning Ahead
• Describing the Ideal Recruit
• Attracting Candidates
• Selection Interviews
• New Employee Induction Programmes

Lecture 6: Training and Development Procedures

• Training and Development
• The Benefits of Training
• Identifying Training Needs
• Preparing Step-by-Step Procedures
• Steps in the Training Process
• Methods of Presentation
• Administering a Training Programme

Lecture 7: Human Resources Management

• Roles and Functions
• Selection
• Placement
• Time Office and Establishment Functions
• Establishment Functions

Lecture 8: Dealing with Difficult Peoples

• Understanding Conflicts and Its Types
• Different Stages of Conflict
• The Role of Communication in Conflict Resolution
• Conflict Management

Lecture 9: Anger Management

• The Assertiveness Formula
• Questioning Skills
• Basic Problem-Solving Tools
• Creative Thinking Methods
• Force Field Analysis
• Other Ways of Managing Anger

Lecture 10: Stress Management

• Understanding Stress
• Strategies to Manage stress

Lecture 11: Crisis Management

• Following a Crisis: Restoring Tourist Confidence
• Prepare A Crisis Management Plan
• Reviewing Security Systems
• Minimising Damage in a Crisis

Lecture 12: Managing Time

• Prioritising your Time
• Changing Our Perspective
• Setting Goals with SPIRIT
• Putting an End to Procrastination
• Managing Your Workload

Lecture 13: Transport Management

• Changes in Transportation
• Transport Principles
• Comparing Different Forms of Land Travel
• Issues in Transport Management
• Transport and Environment

Lecture 14: Importance of Customer Feedback

• Barriers to Listening
• The Monitoring of Complaints and Compliments
• Self-Completion Questionnaires
• Measuring Customer Loyalty

Lecture 15: Importance of Effective Communication

• Developing a Communication Strategy
• Communicating Service to External Customers
• Training Material

Lecture 16: Quality Management

• Hospitality Retail Service Quality
• The Five Dimensions of Service
• Inspections and Quality Assurance
• Statutory Obligations
• Grading bands and conditions

Lecture 17: Marketing and Advertising

• The Hotel Market
• Primary and Secondary Levels of Demand
• The Hotel Product

Lecture 18: Managing Interdepartmental Communications

• Marketing and Sales Department
• Housekeeping Department
• Food and Beverage Department
• Banquet Department
• Controller

Lecture 19: Accounting in Hospitality

• What is an Account?
• Types of Accounts at The Front Desk
• Basic Principles of Accounting:
• Types of Folios Used in Hotels
• Profit and Loss Accounts

Assessment Process

Upon completing the Hotel Management Level 3 Advanced Diploma course, you will be required to undertake a multiple-choice evaluation in order to gauge your understanding of the material covered.

If you do not achieve the minimum passing score, you will have the opportunity to retake the assessment without incurring any additional cost.

Certification

After successfully completing this Hotel Management Level 3 Advanced Diploma course, you will get an instant Free digital certificate.

Hotel Management Level 3 Advanced Diploma is designed to cater to a wide range of individuals who are eager to enhance their knowledge and skills in Hotel Management .

This course is suitable for:

1. Beginners in Hotel Management
2. Professionals
3. Students
4. Career changers

No matter your background or level of experience, Hotel Management Level 3 Advanced Diploma offers a comprehensive learning experience that caters to your specific needs. Join us on this educational journey and unlock your potential in Hotel Management today!

Requirements for the Hotel Management Level 3 Advanced Diploma course:

• No Prior Knowledge Required
• Basic Computer Skills.
• Internet access.
• Familiarity with English

Completing Hotel Management Level 3 Advanced Diploma course can open exciting career opportunities in various fields related to Hotel Management . Here are three potential career paths you can pursue after completing Hotel Management Level 3 Advanced Diploma:

• Hotel Management Specialist
• Hotel Management Researcher
• Hotel Management Educator

Currently there are no Q&As for this course. Be the first to ask a question.

Reed Courses Certificate of Completion

Digital certificate - Included