Hotel Management : Quality Management in Hospitality Sector

Hotel Management Quality Management in Hospitality Sector

What’s the most important measure of quality in a hotel setting? Comfortable rooms? Excellent facilities? Outstanding food and drink? World-class employees? The answer – all these things and many more besides. Quality in a hotel environment is all about delivering the total package with flawless consistency. The hospitality industry is unique – the slightest imperfection being all it takes to ruin the entire guest experience. True excellence is only achievable when every link in the chain is as smooth, seamless and reliable as every other. Which for obvious reasons demands strict, dynamic and confident supervision.

This advanced tutorial is ideal for anyone looking to take better control of quality standards in a hotel environment. Study the five dimensions of service, along with quality management in hospitality operations and quality assurance. Explore the statutory obligations of hotels and standard inspection processes, along with grading bands, evaluation criteria and many more related concepts.

Hotel Management Quality Management in Hospitality Sector

Objectives

• Explain the importance of service quality in hospitality Industry
• Explore Quality Management Operations
• Discuss the Role of ISO 9000 in Hospitality Operations

Programme Content

Topics:

• Hospitality Retail Service Quality
• The Five Dimensions of Service
• Quality Management and Hospitality Retail Operations
• Inspections and Quality Assurance
• Statutory Obligations
• Grading bands and conditions

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:

• Online course materials
• Question papers
• Additional Supporting Material
• Useful Links

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Tutor Support

When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.

Hotel Management Quality Management in Hospitality Sector

• Confident, self motivated and passionate individuals
• Hospitality workers seeking for CPD
• Hospitality staff looking to expand knowledge and skills
• Candidates looking to enhance their CVs
• Anyone interested to expand their knowledge

Hotel Management Quality Management in Hospitality Sector

No prior knowledge is required to take this course.

*Note: This CPD Unit is offered on special discounted price on REED only and does not include awarding body accreditation charges. At the end of the unit, learner can claim CPD Accredited certificate by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

Hotel Management Quality Management in Hospitality Sector

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