Hotel Management : Managing Front Office
Hotel Management : Managing Front Office | CPD Accredited | 10 CPD Points/Credits
CPD Courses
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Hotel Management Office
Hotel Management Office - Operations. Some would argue that the front office plays with a single most important role in hotel management. Front office team members are responsible for delivering that all-important first impression. Not to mention, often the final memory guests take away upon checking out. The quality of front office operations can make or break any stay. Which is why along with capable team members, outstanding management is required to watch over this key hotel department. Allow front office standards to slip and the entire guest experience can be damaged beyond repair.
This exclusive tutorial is ideal for anyone interested in becoming a capable and confident hotel front desk manager. Explore each of the most important front office functions and responsibilities, along with the duties of the front office manager and the ‘art’ of effective supervision. Study the different types of reservation systems, how to choose the most profitable reservations (yield management), check-in and check-out processes, the electronic front office (EFO), front office accounting and more.
CPD
Course media
Description
Hotel Management Office
Objectives
- Describe the Front Office operations and its Organizational Structure
- Recognize the Profitable Aspects of Yield Management
Programme Content
Topics:
- Front Office Functions
- Front-of-the-House Operations
- Back-of-the - House Operations
- The Function of the Front Office Manager
- The Art of Supervising
- Types of Reservation System
- Accepting or Denying Reservation
- Yield Management: Choosing the Most Profitable Reservations
- Basic Concepts of Yield Management
- Check–In Process
- Front Office Accounting
- Check–Out Process
- The Electronic Front Office (EFO)
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Who is this course for?
Hotel Management Office
- Confident, self-motivated and passionate individuals
- Hospitality workers seeking for CPD
- Hospitality staff looking to expand knowledge and skills
- Candidates looking to enhance their CVs
- Anyone interested to expand their knowledge
Requirements
Hotel Management Office
No prior knowledge is required to take this unit.
*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).
Career path
Hotel Management Front Office Operations
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.