Hospitality & Delivering Customer Service

In the heart of bustling London, the prestigious Savoy Hotel exemplifies top-tier hospitality. Concierges play a pivotal role in creating unforgettable experiences for guests. This 'Hospitality & Delivering Customer Service' course is your passport to mastering the art of concierge service. We'll guide you through understanding hospitality, mastering concierge services, and delivering the kind of customer service that makes a lasting impression.

Learning Outcomes:

• Develop an in-depth understanding of the hospitality industry, particularly the service aspects.
• Learn about various types of concierge services in hospitality.
• Identify and hone the crucial skills required for a concierge.
• Grasp the fundamental principles for running a concierge service business.
• Understand and practise exceptional customer service delivery.
• Learn the essential work environment etiquettes and emergency measures for a hotel concierge.

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

The UK's hospitality sector contributes significantly to the economy, making the role of a concierge vital to maintaining its stellar reputation. This course enables you to dive deep into the bustling world of hospitality. Beginning with an overview of service, it leads you to the various types of concierge services and helps you identify the necessary skills every concierge should possess.

Following this, the Hospitality course delves into the principles behind running a successful concierge business. You will then explore the ins and outs of delivering impeccable customer service and delve into the environment and etiquette that a hotel concierge should maintain. The final touch to your learning will be an understanding of the emergency measures a hotel concierge must be prepared for, ensuring you're well-equipped to handle any situation.

Certification

Upon the successful completion of the course, all learners will be eligible to receive a certificate titled Hospitality - Concierge to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.

PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE.

Hard Copy Certificate: For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply.

UK Delivery: If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.

International Delivery: For all international addresses outside of the United Kingdom, the delivery fee will be only £10.

• Individuals eager to pursue a career in the hospitality sector with a focus on concierge services.
• Those working in the hospitality sector seeking to enhance their understanding of concierge services.
• Aspiring concierges seeking to identify and develop the necessary skills for the role.
• Entrepreneurs looking to start a concierge service business.
• Hospitality workers aiming to improve their customer service delivery.
• Professionals who wish to understand more about concierge work environments, etiquette, and emergency measures.

• Entry-Level Concierge: £18,000 - £20,000 per annum.
• Experienced Concierge: £22,000 - £25,000 per annum.
• Senior Concierge (With 5-10 years of experience): £28,000 - £32,000 per annum.
• Concierge Supervisor: £35,000 - £40,000 per annum.
• Head of Concierge Services: £45,000 - £55,000 per annum.
• Hospitality Manager: £50,000 - £60,000+ per annum.

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