Executive Office Skills Certificate

This course provides learners with a range of information, knowledge and skills designed to prepare learners for office and administrative roles

The objectives of the course are to:

• Recognise how to manage effectively the office environment, technology and office staff
• Apply good practice in recruiting, monitoring and training staff within the employment law framework
• Practice essential skills in managing your own responsibilities

Adopt good practice in managing the customer interface through a range of communications skills

The course is designed for home study or distance learning and is comprised of comprehensive printed course notes presented in an A4 ring binder, together with course assignments and study guide. Tutor support and a student helpline facility are integral to the course, and students have a full 12 months in which to complete their studies. Actual study time will be of the order of 90-100 hours.

The course is divided up into five study units, each with one tutor marked assignment to be completed. Each assignment contains approx 8-10 written tasks to be completed which are then submitted to a subject tutor for marking. Where required assignments can be re-submitted after amendment in the event that the assessment standards are not full met on first submission

The course units and topics are as follows:

Unit 1 Introduction

The Office Manager’s Areas of Responsibilities

The Skills and Qualities Required to be an Effective Office Manager

Unit 2 The Office Manager’s Responsibilities to the Office

Managing and Maintaining the Office Premises

• Health and safety in the office
• Electrical safety
• Fire safety
• Site security
• Safeguarding equipment
• Space management

Managing Supplies and Materials

Managing Technology in the Workplace

Using Resources Efficiently

• Using natural resources efficiently
• Using human resources efficiently

Unit 3 The Office Manager’s Responsibilities to the Staff

Recruitment and Selection

• The recruitment process
• Selecting the right candidate
• Making an offer

Contractual Rights

• Civil Law

Legislation

• Disciplinary procedure
• Working Hours
• Family Rights
• Pay Rights
• Equality and Diversity
• Discrimination
• Grievance procedure

Monitoring Performance

• Appraisals and development

Training

• Planning training
• Delivering training
• Evaluating training

Unit 4 The Office Manager’s Own Responsibilities

Presenting Data

• Presentations
• Meeting management
• Business reports
• Project management

Effective Communication

• Verbal communications
• Non-verbal communication
• Written communications
• Listening skills

Time Management

Self Development

• Personal and professional development objectives
• Opportunities for continuing professional development
• Impact evaluation

Unit 5 The Office Manager’s Responsibilities to Customers and Clients

Reception Skills

• The reception area
• Receiving post and deliveries
• Security and safety

Good Customer Care

• Receiving visitors
• Dealing with telephone calls

- Dealing with Complaints

- External Communications

• Marketing
• Advertising
• Creating own publicity
• Public relations
• News releases
• Advertising on the Internet

This programme is designed for people who wish to gain a recognised award to enable them to undertake, or prepare to undertake an office or administrative role. It is designed for anyone working or planning to work in general administration and secretarial environments and who wish to demonstrate a relevant range of knowledge and job skills.

There are no study pre-requirements as the course is intended for learners who have not studied this topic beforehand.

The course is intended for learners following an administrative or secretarial career route and is relevant to a variety of administrative / secretarial roles in different sectors.

Certificate of completion

Digital certificate - Included