Essential Skills for Administrative Support Professionals

If you’re looking to enter an administrative position, then this course will introduce you to all the fundamental skills you’ll need. By outlining the common responsibilities of administrative professionals, and how these can be used to maximise your employer’s performance, this course will help you to demonstrate to interviewers that you have a rounded understanding of your role within the business.

Why do this course?

• Looks great on your CV
• Shows recruiters you have the skills they are looking for
• Gives you a great grounding in administration

Common administrative support tasks

• This course describes common administrative support tasks. Specifically, it covers the stages of the records management life cycle and details the different types of classification systems used for sorting records.
• The course also discusses the key tasks involved in arranging business travel, including considerations for international travel.
• Finally, the course describes the steps for planning and scheduling meetings, as well as the key techniques for recording meetings.

Maximising your relationship with your boss

• This course explores ways to build a partnership with your boss. Specifically, it covers ways of establishing and maintaining the elements of a true partnership, and shows how you can benefit personally from it.
• The course also covers approaches for dealing effectively with different management styles and techniques for successfully handling confrontations that may occur over the course of your partnership with your boss.

Interacting with others

• This course addresses the skills administrative support professionals require to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive colleague, including some best practices for doing so. You will also be introduced to techniques to use to ask for help from colleagues in a respectful and proactive way in order to accomplish your goals.
• Finally, the course covers some techniques to help you deal with criticism, including how to react to and act on it constructively.

Putting your best foot forward

• This course introduces some best practices for making a good impression as an administrative professional. Specifically, you'll learn how to project a positive professional image by building credibility and maintaining authenticity.
• You'll also explore the importance of communicating honestly, respecting others, and having a positive outlook in order to create a positive work environment.
• Finally, you'll learn how to practice positive office politics to enable you to put your best foot forward as you make your mark in the organisation.

What’s included?

• Hands-on interactive exercises - learn by doing

In partnership with Skillsoft

reed.co.uk has partnered with SkillSoft, the world’s leading provider of eLearning, to offer you all the quality training you need. You will be learning on SkillSoft software. SkillSoft is the world leader in e-learning for businesses, and is used by multinational companies such as FedEx, Hilton, VirginMedia and Hewlett Packard. By training with SkillSoft you will be working with an industry recognised organisation and investing in training that employers already know and trust.

Please note:

Please allow 24 hours to receive your online training details. If your order is made over the weekend, your online training details will be provided on the following Monday morning.

This SkillSoft course is not aligned to any certification or exam - it is a course to teach knowledge and skills.

This course is designed specifically for for use on desktop browsers. Performance on mobile devices may vary and compatibility with non-desktop devices is not guaranteed.