Effective Communication Skills Course

The online Communication Skills Course from Oplex Careers has been designed to provide further insight for learners enhancing skills and knowledge related to good communication skills for all ages and abilities.

The online Communication Skills Course will discuss the key skills and knowledge related to effective communication and understanding the different types of communication for different situations. This course will provide insight and understanding into communication and the skills to implement the right strategies.

Course Syllabus

The Communication Skills Course Course is split into the following modules:

• • Introduction to Communication

  • Importance of Good Communication
  • How Communication Works
  • Forms of Communication

  • Verbal Communication and Listening Skills

  • Verbal Communication
  o Questioning Skills
  o Considering the Audience
  o Empathy
  o Two-Way Communication
  o Mirroring
  • Listening Skills
  o Active Listening
  o Reflection

  • Non-Verbal Communication

  • Non-Verbal Communication
  • Body Language
  • Proxemics
  • Haptics
  • Voice

  • Communication in Conflict

  • Signs of Conflict
  • Conflict Resolution Skills

  • Effective Written Communication

  • Forms of Written Communication
  • Written Communication Skills

  • Final Assessment

Assessment

To assess the learners ability and knowledge to effectively understand the topics contained within the Communication Skills Course, the course features a number of end of module interactive quiz questions.

Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certificate

On successful completion of this Communication Skills Course. This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.

Course Format

This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Communication Skills Course.

Course Duration

The online Communication Skills Course requires 10 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

Course Compatibility

Our Communication Skills Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices.

We know that more and more people are using the web whilst they are on the move, so we have designed this Communication Skills Course to be fully compatible across tablet and smartphone devices. You will be able to access the same content from the course, just over a 3G or 4G network whilst on the move.