Diploma in Office Administration & Reception – Classroom

Considering an Office Administrator/Office Manager?

Are you looking to be a highly paid Office administrator/Office manager/ administrative assistant/ professional receptionist? Give your career a boost with the well-recognised Global Edulink Diploma in Office Administration & Reception. Global Edulink, as a leading office administration & reception training courses provider in the UK, this Diploma allows you to enhance your office administration & reception skills and prove to employers and recruiters that you’re able to provide office administration, reception, and management and secretary duties to the highest standards.

This is higher demanded and more advantageous training for your career life. The biggest advantage is this training will cover your computer skills including working with Microsoft Office, writing administrative documents & data entry and also basics of finance and human resource management skills. This will save your time, money and effort for enrolling another training programme for developing computer literacy & skills in finance.

This course is designed to deliver in four (04) full days and it covers 60 Guided learning hours including home works and is running in several centres (venues) in London. You can book your place for upcoming dates. Places are limited for classroom as we keep maximum 10 learners per class and 50% deposit payment will secure your place.

Our online Diploma in office administration course has been designed for 60 guided learning hours. Unit 01, 02 and 03 carry 10 guided learning hours each and Unit 04 carries 30 guided learning hours:

Unit 01; Developing Customer Service Skills (Guided learning hours; 10 hours)

• Meeting and Greeting Visitors
• The role of the Receptionist.
• Principles to create powerful first impression.
• Principles to confirm how your message comes across.
• How can you identify the customer needs?
• Learning to Listen.
• Handling difficult customers and difficult situations.

 Unit 02; Developing Business Communication & ICT Skills (Guided Learning Hours: 10)

• Effective Business Communication (Business Document Production).
• Develop effective/technical writing skills.
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Microsoft Access

Unit 03: Managing business environment and personal & professional development (Guided Learning Hours: 10)

·         Managing database and company files.

·         Successful Meetings & Minutes.

• Meeting and accommodation arrangements.
• Event Management Essentials.
• CV Writing, Cover letter, Personal statement.
• Interview techniques; guidance on how to perform in an interview.
• Social media and internet for personal and professional development.

Unit 04; Record keeping of Financial and human resource (Guided Learning Hours; 30)

• Book-keeping
• Payroll management
• Managing Inventory and budget
• Working with Invoices and receipts
• Dealing with correspondence, complaints and queries
• Staff recruitment, training and appraisals procedure (HR Essentials)
• Keeping personal records, Preparation of job descriptions
• Managing health and safety policies
• Writing reports for senior management.
• Supervising and monitoring the office works. 

• We designed this training for individual/group that prefer classroom learning (Interactive learning with tutors and peers).
• Individuals who would like to start working as a Receptionist/ Office Administrator/ Office manager/ Administration Assistant/Secretary.
• Individual who want to further develop their skills in advance office administration tasks such as ICT, Finance and human resources, etc.
• Experienced Office Administrative people who want to develop IT and Administration skills including finance, human resources etc.   

Why you choose us;

• This great opportunity which cover Microsoft Office and other IT skills. So, this gives you chance to save money on a separate Microsoft Office course.     
• All the study materials are provided as printed copy and softcopies (electronic copies) including Module book, and text book etc.
• We keep the numbers of learners on this course to a maximum of 10 per classroom, so the ratio of Tutor to Learner is optimum for achievement. 
• Excellent and flexible teaching by our team of experienced tutors/trainers.
• Unlimited refreshments in your classroom.
• Access to Mock exam and mentor supports.
• Effective and efficient administrative service from our staff for your inquiries
• Comfortable learning environment in all our training centers/venues.
• Career development services and counselling

Support for finding a job – You can access and register for our job portal (jobsite) to find the employers.

• There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
• Learners should be ages 17 or over to undertake the qualification.
• Basic understanding of English language, literacy, numeracy and ICT are required to attend this course. 

Method of Assessment:

During the Training Programme you will be given several classroom assessments (portfolios) and also, Mini Project to be done at classroom. The final mark will be awarded by the tutor for all classroom assessments and final mini project.

There are different paths in which your career could develop. You can be an office administrator, office manager, team supervisor or you can become a Personal Assistant for company director and executives or for senior management positions.

Certification

Successful candidates will be awarded “Diploma in Office Administration & Reception”.