Diploma in Customer Service Level 2 & 3

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Dive into the dynamic realm of customer service with our comprehensive diploma course. In the UK, businesses lose an estimated £15 billion annually due to inadequate customer service. But here lies the opportunity. Our Diploma in Customer Service Level 2 & 3 course stands as a beacon for those looking to plug this deficit into a strength. Learn to identify customer needs, master various customer service platforms, and turn every challenge into growth opportunities. As customer service becomes paramount in the digital age, positioning yourself with the right skills becomes essential. Our curriculum, rich with customer service nuances, offers an edge in this thriving industry, making you an asset to any organisation. Immerse, adapt and lead with expertise.

This Diploma in Customer Service Level 2 & 3 Course covers the following topics:

• Understand roles and responsibilities in customer service.
• Develop a positive attitude for successful service delivery.
• Recognise and address diverse customer needs effectively.
• Enhance strategies for boosting repeat business.
• Manage challenging customers and escalate when necessary.
• Master in-person, telephonic, and electronic service techniques.

The courses we are offering in this Diploma in Customer Service Level 2 & 3 are the following courses:

• Course 01: Customer Service Manager
• Course 02: Customer Service Fraud Officer
• Course 03: Office Skills
• Course 04: Diploma in Customer Relationship Management (CRM)
  
• Course 05: KYC - Know Your Customer
• Course 06: Minute Taking

Certificate of Completion - Digital Certificate

Digital certificate - £5.99

Certificate of Completion - Hard copy Certificate

Hard copy certificate - £12.99

This Diploma in Customer Service Level 2 & 3has several modules; each module is easy to understand and delivers to-the-point content. If you need any help with any module or have any questions while studying the course, your designated tutor will provide you with continuous assistance so that you can complete each lesson in the Diploma in Customer Service Level 2 & 3successfully and swiftly.

Diploma in Customer Service Level 2 & 3 Course Curriculum:

• Module 01: Who We Are and What We Do
• Module 02: Establishing Your Attitude
• Module 03: Identifying and Addressing Customer Needs
• Module 04: Generating Return Business
• Module 05: In-Person Customer Service
• Module 06: Giving Customer Service over the Phone
• Module 07: Providing Electronic Customer Service
• Module 08: Recovering Difficult Customers
• Module 09: Understanding When to Escalate

Process of Evaluation

After studying the Diploma in Customer Service Level 2 & 3, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate.

Certificate of Achievement

After completing the Diploma in Customer Service Level 2 & 3, you will immediately get your CPD-accredited digital certificate for £5.99 (each). To get the hardcopy certificate for £12.99 (each), you also have to pay the shipping charge of just £3.99 (UK) and £10.99 (International).

This course is tailored for individuals aspiring to delve into the dynamic world of customer service, equipping them with the tools to navigate and excel. Whether a novice aiming to start a career or someone seeking to upskill, this course covers the A-Z of customer service. It offers insights into effective strategies, communication methods, and recovery tactics crucial for modern-day businesses. Learners will be positioned to cater to diverse client bases, harnessing techniques ranging from traditional in-person interactions to more contemporary electronic mediums.

Please be informed that this Customer Service course doesn't provide any formal qualification. To get qualified, you have to join programs such as -

• Level 1 Award in Customer Service (RQF)
• Level 1 Certificate in Customer Service (RQF)
• Level 2 Award in Customer Service (RQF)
• Level 2 Certificate in Customer Service (RQF)
• Level 2 Certificate in Principles of Customer Service
• Level 2 Diploma in Customer Service (RQF)
• Level 2 NVQ Certificate in Customer Service (RQF)
• Level 3 Certificate in Principles of Customer Service
• Level 3 Certificate in Principles of Customer Service (RQF)

This course has no prerequisite.

• Customer Service Representative - £18K to £25K/year.
• Call Centre Agent - £16K to £23K/year.
• Helpdesk Specialist - £20K to £30K/year.
• Customer Relations Manager - £30K to £50K/year.
• Customer Support Analyst - £25K to £35K/year.

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