Diploma in Customer Relationship Management - CRM

►►► The Must-Have CRM Course is Live Now! Hurry Up before the time runs out ◄◄◄

In the UK, businesses are navigating a competitive market where customer loyalty and satisfaction are paramount. With 73% of customers willing to switch brands after a single bad experience, the demand for professionals skilled in CRM is higher than ever. Learning about CRM equips you with the tools to retain customers, leading to a potential 25-95% increase in profits.

Moreover, with an average annual salary of £38,000 for CRM-related roles, investing in this course could be the key to unlocking lucrative career opportunities while making a significant impact on your organisation's success.

Our comprehensive Diploma in Customer Relationship Management (CRM) is designed to equip you with the essential knowledge and strategies needed to excel in today's competitive market. With over eight in-depth modules, you'll explore the core principles of CRM, data analysis, effective complaint handling, and more. Whether you're a budding entrepreneur or a seasoned professional, this course empowers you to create meaningful connections and enhance customer loyalty, driving your business towards unmatched success.

Additional Courses with Customer Relationship Management - CRM:

• KYC
• Essential Communication Skills for Professionals
• Body Language Masterclass Communication Through Movement
• Public Speaking: Presentations like a Boss
• Build Your Self-Confidence

• Master the fundamental principles of Customer Relationship Management (CRM).
• Develop strategies to deepen customer relationships and foster loyalty.
• Acquire skills to handle customer complaints effectively and turn them into opportunities.
• Understand the role of data analysis in shaping successful CRM strategies.
• Gain expertise in working with CRM databases to enhance customer interactions.

Additional perks of selecting CRM Course from Thames College:

Thames College offers you the benefit of —

• Learn with an engaging voiceover and visual elements to facilitate your learning process.
• Get a year's worth of unlimited access to the course.
• Receive round-the-clock access to expert assistance.
• Participate in quick assessments and get instant feedback on your course progress.
• Study the course on your own schedule from the convenience of your own home.

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

Course Curriculum

Module 01: Introduction
Embark on your CRM journey by understanding its significance in the business landscape and its impact on customer-centric growth.

Module 02: CRM Fundamentals
Explore the core concepts of CRM, including customer lifecycle, segmentation, and the integration of technology for optimal results.

Module 03: CRM Strategies
Uncover a range of strategies to build and maintain customer relationships, creating a solid foundation for long-term success.

Module 04: Data Analysis in CRM
Delve into the world of data analysis, learning how to extract valuable insights that inform targeted and impactful CRM strategies.

Module 05: CRM Databases
Discover the role of CRM databases in managing customer information and enhancing personalized interactions.

Module 06: Deepening Customer Relationship
Learn how to foster deeper connections with customers, driving loyalty and advocacy through effective communication and tailored experiences.

Module 07: Handling Customer Complaints
Equip yourself with the skills to turn customer complaints into opportunities for growth, ensuring customer satisfaction and retention.

Module 08: Future of CRM
Explore the evolving landscape of CRM, including emerging trends and technologies that are shaping the future of customer relationship management.

Certificate of Achievement

Quality Licence Scheme Endorsed Certificate of Achievement

Upon successful completion of the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —

• £135 GBP within UK
• £145 GBP for International Delivery (Postal Fees Included)

CPD Certification

After successfully completing the assessment of this course, you will be eligible for a Free CPD Certificate. You can also get a Printed Hardcopy for only 2.99 GBP.

Those who want to strengthen their professional skills while training for the desired job should take advantage of the training!

This course is accessible to anyone with an eagerness to learn. All you require is —

• A smart device with a stable internet connection

• A keen interest in the topic

• And being over the age of 16.

• Customer Relationship Manager: £30,000 - £45,000
• CRM Analyst: £25,000 - £35,000
• Customer Experience Specialist: £28,000 - £40,000
• Sales Manager: £35,000 - £50,000
• Marketing Manager: £30,000 - £45,000

Currently there are no Q&As for this course. Be the first to ask a question.