Customer Service Training
CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
ATA (Asset Training Academy) LTD
Summary
Visa Debit/Credit Card, Paypal or Cheque. Payment must be made in advance of the course. We are...
- Certificate of completion - Free
- Tutor is available to students
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Location & dates
End date: 15/05/2024
Additional info: 9.15am to 4.30pm| Lunch and refreshments throughout the day provided | Price includes comprehensive course notes, Certificate of Achievement and Contact Details for Course Trainer Follow Up
Beech Street
City of London
London
EC2Y8AD
United Kingdom
End date: 11/07/2024
Additional info: 9.15am to 4.30pm| Lunch and refreshments throughout the day provided | Price includes comprehensive course notes, Certificate of Achievement and Contact Details for Course Trainer Follow Up
Beech Street
City of London
London
EC2Y8AD
United Kingdom
End date: 12/06/2024
Additional info: 9.15am to 4.30pm| Lunch and refreshments throughout the day provided | Price includes comprehensive course notes, Certificate of Achievement and Contact Details for Course Trainer Follow Up
BIRMINGHAM
West Midlands
B32DF
United Kingdom
End date: 29/08/2024
Additional info: 9.15am to 4.30pm| Lunch and refreshments throughout the day provided | Price includes comprehensive course notes, Certificate of Achievement and Contact Details for Course Trainer Follow Up
BIRMINGHAM
West Midlands
B32DF
United Kingdom
Overview
If your organisation is committed to achieving excellence in customer service and ensuring that your vision for the future reflects the highest standards that the modern-day customer expects – then this course is for you and your team.
This Customer Service course is an intensive one-day session explaining and examining how teams need to ‘go the extra mile’ – at all customer touch points. Participants will learn the benefits of being able to differentiate their offerings whilst still being customer friendly and reliable.
On this Customer Service course participants will learn the key activities and planning required to move their service / product offerings to the highest standards, and have the opportunity to learn from real life examples of what does and doesn’t work when it comes to improving quality. the Customer Service course will also enable participants to how to handle awkward customers and potentially turn them into your advocates.
CPD
Description
The Customer Service programme covers the essential elements of customer care, and how to implement plans and actions – that can lead to delivering at a level of ‘excellence’. Participants will learn about modern levels of service expectation, and the appropriate skills that they will need to develop and build in to their own daily approach. By the end of the Customer Service course you will be able to:
- Explain and understand what your customers expect from you as a service / product provider (the good and the bad)
- Clearly articulate what the customer experience ‘should be’ within your organisation – to achieve excellence and differentiation
- Learn how to build rapport quickly with customers
- Demonstrate positive listening and effective questioning skill
- Structure conversations in order to clarify customer requirements and demonstrate you taking ownership
- Handle challenging customers calmly and confidently
- Know how to drive for and ensure consistent quality of service
Win and retain your customers’ confidence and trust
Who is this course for?
This course will benefit those who are responsible for setting and / or delivering customer service. It provides a structured approach for understanding and then delivering customer service to a high standard - whilst focussing on & squidging the extra milers;. Key skills will be explained and demonstrated in order to help participants develop confidence. And practical exercises will ensure they are on the right track their own appropriate style
Questions and answers
Certificates
Certificate of completion
Digital certificate - Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
