Customer Service in Hospitality
Interactive Video Lessons | Free E-Certificate | Tutor Support
METAVERSESKILLS
Summary
- Certification of Completion - Free
- Tutor is available to students
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Overview
Welcome to the "Customer Service in Hospitality" online course! This comprehensive program is designed to equip you with the skills and knowledge needed to excel in the dynamic and customer-focused world of hospitality. Whether you're just starting your career in the industry or looking to enhance your existing skills, this course will provide you with the tools to deliver exceptional customer service and create memorable experiences for your guests.
Certificates
Certification of Completion
Digital certificate - Included
Description
Module 1: Introduction to Hospitality Customer Service
- Understanding the importance of customer service in hospitality
- Overview of the hospitality industry
- Key customer service principles and their application
Module 2: Communication Skills for Hospitality Professionals
- Effective verbal and non-verbal communication
- Active listening techniques
- Handling guest inquiries and complaints
Module 3: Building a Customer-Centric Culture
- Developing a customer-focused mindset
- Training and motivating staff for exceptional service
- Setting and measuring customer service standards
Module 4: Frontline Service Excellence
- Greeting and welcoming guests
- Providing personalized service
- Dealing with challenging situations and difficult guests
Module 5: Service Recovery and Conflict Resolution
- Strategies for resolving guest issues
- Turning complaints into opportunities
- Dealing with difficult or irate customers
Module 6: Upselling and Cross-Selling Techniques
- Identifying upselling opportunities
- Effective cross-selling strategies
- Maximizing revenue while enhancing guest experience
Module 7: Technology and Customer Service
- Utilizing technology to improve service
- Online reservations and check-in processes
- Customer relationship management (CRM) systems
Module 8: Cultural Sensitivity and Diversity
- Recognizing and respecting cultural differences
- Providing inclusive service to diverse guests
- Avoiding cultural misunderstandings
Module 9: Personal Development and Career Advancement
- Career paths in the hospitality industry
- Continuing education and skill development
- Advancing your career in hospitality
Who is this course for?
- Guest Experience Management
- Measuring guest satisfaction
- Guest feedback and surveys
- Continuous improvement in customer service
Requirements
No prior knowledge or experience required
Career path
Waiting staff
Bar staff
Front-of-house staff
Catering staff
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.