Customer Service and Communication

What our students say...

"The instructor was clear, concise, informative and engaging which made it a pleasure to participate. I will be recommending this course to my staff if not paying for them to take it."

-- Stefan (Customer Service and Communication for Success student)

"Excellent presentation, great content and knowledgeable presenter."

-- Damien (Customer Service and Communication for Success student)

(check out more reviews above)

Never stop believing in the importance of the single customer

Do you remember that first customer? The care you took to make sure that customer's experience was "over the top" impressive? This customer was crucial to your business. Unfortunately this kind of focus and attention starts to slide when your first few customers become fifty customers, or a thousand or ten thousand customers. Customers experience the slide when dealing with big corporations every day.

We all agree that customer service and communication is very important. So why do we see lots of poor examples? Have you experienced the dodgy call centre person? Or the sales assistant busy chatting to a coworker? We all have. They remind us of what bad service feels like. The fact that you are looking at courses means you're better than the rest. This course will get you back to basics. you will make a difference to your company's performance.

Regardless of the size of your market segment, once a company's staff begin writing off customers, the day will come that the company will go out of business.

Every single customer is irreplaceable!

Customer Service and Communications for Success leads you on a journey to exceed your customer's expectations, outperform your competitors and make yourself a valuable employee or employer.

Discover the secrets to creating a Customer Service competitive advantage.

Master the skills in this course and you will crush the competition.

Discover the value in building an employee first culture and what that will mean to your bottom line.

We will examine real life business examples of great or not so great customer service.

We help you study your attitude towards customer service and communication. We will also give you a chance to interact, teach and learn from others. This course is interactive and we guarantee that we can add our experience to you in the course material and our interactive course challenges.

As part of a customer service and communication chain, you want to be the strong link - and you will be. Even if your role does not communicate with customers, your job is to serve someone who does. Customer service skills are just as effective in building relationships within your organisation and make a huge difference.

How do you stack up in Customer Service and Communications?

This course offers:

• Video
• Audio
• Text
• Course challenge activities
• A platform to share your knowledge

Enroll risk-free today with Udemy's 30 day, no questions asked, money back guarantee.

Click the "take this course" button now as every hour you delay may be costing you customers. We really look forward to working with you on this journey.